Customer Service Representative
Resume:
Darío Preciado
***** ****** ** *** ******* CA ***95
****************@*****.***
Objective
Dedicated and customer-focused Customer Service Representative with [10] years of experience in delivering exceptional customer service. Proficient in handling customer inquiries, resolving issues, and managing accounts. Seeking to leverage strong communication skills and a passion for helping others to contribute
Professional Experience
**Customer Service Representative**
[FedEx Kinkos], [los Angeles CA]
[01-2010] – 07-2024
- Respond to customer inquiries via phone, email, and chat, maintaining a customer satisfaction rate of [80%].
- Resolve customer complaints and issues efficiently, resulting in a [75%] reduction in escalations.
- Process customer orders, returns, and exchanges while ensuring data accuracy in CRM systems.
- Assist customers with product information, troubleshooting, and account management.
- Collaborate with the sales and technical support teams to ensure a seamless customer experience.
- Train and mentor new hires, contributing to a [70%] improvement in team performance.
**Customer Service Associate**
[Pet Smart], [Los Angeles CA ]
[01-2007] – [02-2010]
- Provided first-level support to customers, answering questions and resolving issues promptly.
- Assisted in developing and implementing customer service policies that increased customer satisfaction by [70%].
- Managed a high volume of inbound and outbound calls, with a daily average of [50] calls.
- Updated customer records and documented interactions in the company database.
- Worked closely with the billing department to resolve account discrepancies.
Education
Skills
Customer Service:Strong ability to handle customer inquiries, complaints, and issues with a focus on achieving customer satisfaction.
Communication:Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
Problem-Solving:Adept at identifying problems, finding solutions, and implementing them efficiently.
Time Management:Able to manage multiple tasks and prioritize responsibilities in a fast-paced environment.
Technical Proficiency:Familiar with CRM software (e.g., Salesforce, Zendesk), Microsoft Office Suite, and ticketing systems.
Team Collaboration:Work effectively in a team-oriented environment and contribute to group goals.
Achievement
- Achieved a [70%] increase in customer retention rates by implementing a new follow-up process.
- Recognized as "Employee of the Month" for outstanding performance in [01-2023].
- Contributed to a [80%] improvement in customer satisfaction scores by streamlining communication processes.
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