Data Entry Customer Service

SHANDA JOHNSON

Jasper, AL ***** 815-***-**** ************@*****.***

I am an enthusiastic, self-motivated individual who is able to work in a busy environment and produce high standards of work and willing to learn new skills. I am an excellent team worker and am able to take instructions form all levels and build up a good working relationship with collegues. I am flexible, reliable and posses excellent time keeping skills.

Customer Service

Positive Attitude

Attention to Detail

Time Management

Microsoft Suite

Excel spreadsheets

Data Entry

Documentation And Reporting

Organizing and Categorizing

Public and Media Relations

Strategic Planning

Patient Accounts

Office Assistant, 11/2023 - Current

Kolbe Clinic

Streamline check-in process, managing guest registration and waiver completion efficiently. Oversaw guest registration processes ensuring smooth check-in experiences for all attendees. Complete clerical tasks such as filing, copying, and distributing mail. Provide information regarding route inquires, applicable policies and procedures. Manage billing for patients,update patients information, generating invoices and process payments. Update and maintain files for payments, correspondence and records. Interact with customers by phone, email, or in-person to provide information. Manage daily data entry and kept clerical information accurate and up-to-date. Maintain confidentiality in handling sensitive information while performing administrative tasks. Expedite document processing with accurate data entry and timely filing. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

GUEST REGISTRATION, 12/2021 - 07/2023

SILVERCROSS HOSPITAL

Greet visitors, answer or redirect general inquiries in-person Provide information regarding routine inquiries, applicable policies and procedures Manage billing for patients, updating patients' information, generating invoices and processing payments Update and maintain files for payments, correspondence, and records. PATIENT CARE TECHNICIAN, 09/2016 - 12/2021

DEPARTMENT OF HUMAN SERVICES

Reviewed dialysis orders, noted the general physical and mental condition of the patient through observation and interview, provided data to determine compliance to a dietary or medical regimen Recorded patients' medical history, vital statistics, and test results in medical records Performed EKGs, glucose tests

Built relationships with the patients and provided emotional support throughout the treatment process to foster positive outlooks.

ADMINISTRATIVE, 06/2013 - 09/2016

DHS

Assisted in implementing the day-to-day functions of the Inpatient Billing Department Assured that patients' information records are appropriately filled and recorded payments received to the appropriate log

Processed and posted charge slips to patient accounts and kept a record of client accounts and outstanding balances

Assisted in preparing monthly financial statements to include preparing monthly balance sheets, income reports, etc

As required or directed.

Marketing, 05/2004

University of Alabama At Birmingham

High School, 06/2002

JERICHO WAY CHRISTIAN ACADEMY

EDUCATION

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