Project Management Senior Business

Ian Pleasant, PMP

Edmond, OK ***** § 405-***-****

*************@*****.***

Senior Business Technology Consultant

Proven, experienced, versatile project management practitioner within the state and private organizations, informational technology, management, and educational institution settings. Former professional athlete with a solid ability to build and lead teams that meet and exceed designated goals and expectations. Demonstrated skills in developing and implementing programs and initiatives that enhance efficiencies, best business mythology, and practices. Highly adept at managing projects from concept to completion, ensuring service deliverables project requirements, on time, on target, and budget.

Highlights of Expertise

Technology Integration

Agile Methodologies

Strategic Business Planning and Analysis

Strong team-building and collaborative talents, including communication with stakeholders at multiple levels.

Budget Administration and Management

P & L Accountability

Security Planning

Process Improvements/Change Management

Regulatory Compliance & Risk Management

Issue Resolution and Troubleshooting

Atlassian Services, JIRA, Confluence Opsgenie, etc.

Microsoft Office Suite/MS Access/MS Project/Azure DevOps, Power BI, Power Automate, Copilot

Infrastructure Development

IT Strategic Planning Staff Training and Development

Vendor, team, and Conflict Management

Customer Service and Client Relations

Contract Development and Negotiations

Data Security Management

Team Building and Leadership

SQL, VBA Code

Career Experience

NexaPinnacle, Edmond, OK

Owner Professional & Consulting Services

Dynamic and strategic leader with a robust background in business technology consulting, project management, and team leadership. Leveraging a unique blend of technical acumen and executive management skills honed in diverse settings, including state, private sectors, and educational institutions. A former athlete, bringing a competitive edge and a proven track record of building and steering high-performing teams to surpass objectives. Expert in deploying innovative programs and initiatives that drive operational efficiencies, embody best business practices, and deliver projects that meet stringent requirements within budget and timelines.

Strategic Vision & Leadership: Steering companies towards growth, operational excellence, and technological innovation.

Agile & Technology Integration: Championing agile methodologies and integrating cutting-edge technologies to stay ahead in competitive markets.

Business Analysis & Planning: Conducting in-depth strategic business planning and analysis to identify opportunities and drive profitability.

Financial Acumen: Proficient in budget administration, P&L accountability, and financial management to optimize resources and investments.

Risk Management & Compliance: Ensuring adherence to regulatory standards and implementing robust risk management frameworks.

Change Management: Leading process improvements and organizational change initiatives to enhance agility and responsiveness.

Stakeholder Engagement: Building strong relationships with stakeholders at all levels, ensuring alignment with business objectives.

Innovation & Product Development: Driving the development of innovative products and services that meet evolving customer needs.

Continental Resources, Oklahoma City, OK

SENIOR PROJECT MANAGER (Information Technology (IT) (2022 to 2024)

Directly work with executives, facilitate cross-departmental discussions and work collaboratively with business stakeholders and solution providers, mentoring/coaching others, designing change strategies, assessing stakeholder impacts and organizational readiness, recommending and implementing appropriate communication strategies, organizing and conducting training, and measuring the effectiveness of outcomes.

Member of a selected group of companywide Champions leading and supporting culture changes throughout the organization

Spearheaded discovery and planning S/4HANA migration efforts, driving the adoption of best practices and overseeing the migration lifecycle from discovery to run phase, ensuring a seamless transition and operational excellence

Successfully led and executed an SAP PRA Archiving project, streamlining data storage and retrieval processes, enhancing system performance, and ensuring compliance with data retention policies.

Developed and established best practices and configurations for the ADO environment, focusing on structure and integration. Spearheaded the development of Proof of Concept (POC) for release operations and analytics within the Power BI Release platform.

Led Customer-Vendor Integration (CVI) project technical preparation and conversation for SAP S/4HANA, focusing on the integration and optimization of Business Partner functionalities, enhancing data consistency and streamlining business processes across the organization

Redesigned, implemented, and managed Azure DevOps and Power BI Environments within the Application Team’s DMO & Project

Development IT Power, BI financial Reconciliation application, used to assess divisional manager, ongoing projects, and current assessment based on 10 in 5 CLR initial set goals metrics.

Successfully spearheaded a comprehensive project aimed at the strategic organizational implementation of MS Copilot, ensuring seamless integration and enhanced operational efficiency

Developed and establish initial Power BI desktop and mobile vendor management Application used company-wide

Oversaw the development and execution of a cutting-edge AI-powered Health, Safety, and Environment (HSE) mobile application project, leveraging large language models (LLMs) to drive innovation and ensure user-centric safety solutions.

Established, educated, and lead a collection of Lean-Agile practices and principles that can be used to enable enterprise agility.

Transformation roadmap around Lean change management (LCM) that is evolutionary, a continuous flow strategy to process improvement applied at the individual, team, and organization levels.

Initialize, integrate, and drive Disciplined Agile® (DA) transformation roadmap and strategies

Collaborated with other CLR project managers steering organization project management maturity models

Lifecycle Management (LCM) and planning activities related to SAP systems and providing support for marketing-related services.

Senior Information Technology Business Consultant, Oklahoma City Oklahoma

Inceed Contractor SENIOR PROJECT MANAGER (Information Technology (IT) (2022 to 2022)

Continental Resources – Sr. Project Manager

Work with contracted corporations providing organizational support, knowledge, and skills that empower businesses to make informed decisions throughout the lifecycle of projects; new or existing project management strategies, managing budgets, and utilizing resources efficiently; led cross-functional teams, coordinating with key stakeholders, identifying project risks, and developing innovative solutions that help achieve project deliverables and organizational goals

Managing and implementing Enterprise Connect and Content Server project, delivering a new Marketing contract repository solution

Interfacing with various department resources to understand business needs and translate them into proposed statements of work.

Facilitating workshops or other appropriate solicitation methods to document current state processes to include handoffs, technologies utilized, deliverables created, etc., as well as business requirements and desired future state process

Successful delivery of products, project resources, and cost planning and control of assigned projects

Resource for education and coaching opportunities for project team members, sponsors, and functional leaders on change management principles/best practices and their roles in effective change

Identification of resistance, performance gaps, and the Situation – Complication – Resolution (SCR) and discussion with appropriate business leadership

Build and maintain effective partnerships with critical cross-functional leaders, executive sponsors, and project team members

Adhere to established project methodologies, standards, tools, processes, policies, and procedures

Meeting moderation and mediation skills with the ability to lead a group through a planning and decision process

Provide appropriate and timely written and oral communications with all affected team members, department managers, vendors, IT management, and Executive Steering teams throughout the life of the project

Insight Global Contractor SENIOR PROJECT MANAGER/SCRUM MASTER (Information Technology (IT) (2021 to 2022)

PricewaterhouseCoopers, LLP (PWC) – Sr. Project Manager/Scrum Master

Planned and managed projects assigned to IT services for a multiple billion-dollar organization’s SAP and ERP Information systems (IS) in the business technology US Domain. Ensured and Managed services related to, but not limited to, agile (SAFe) practices, principles, values, budget, resources, global vendors, and overall product delivery across IFS (Internal Firm Services) and GFS (Global Financial System) applications and infrastructure:

Successfully delivered projects on time and $325,000 under budget by maximizing project resources and streamlining cost planning and control methods of project management

Ensure complete operational readiness activity, delivery at steady, sustainable velocity, exceed standard process expectations across each project, and delivery of end-to-end lifecycles

Delivered excellent leadership and project management abilities that successfully planned and managed multiple project budgets, Stakeholders, and contracted vendors totaling over $1,000,000

Created initial project plan, test plans, IS setup, and management of PWC’s used project management information tools (PMIS), i.e., Azure DevOps (ADO), JIRA, and other PWC-created applications

Guided and consulted Product Owner (PO) with techniques for effective product backlog management and project planning

Coached project team and PO on methods to maximize business value

Facilitated sprint events or ceremonies, coached development team to be self-organized and cross-functional

Removed impediments and ensured organization adoption of Agile aligned with organization objectives

Oklahoma Department of Mental Health Substance Abuse Services (ODMHSAS), Oklahoma City, OK (2019-2021)

DIRECTOR OF INFORMATION TECHNOLOGY AND STRATEGIC INITIATIVES (Information Technology (IT) (2020 to 2021)

Director of the agency responsible for providing IT services that supported ODMHSAS’s programs and employees operating across 26 services providers locations across the State of Oklahoma. Revolutionized ODMHSAS IT department into a Business Technology (BT) Division fully integrated into business operations delivering enterprise services and replacing stove-piped systems, services, and processes

Established processes align strategies, roadmaps, and project initiatives of the network, data center, and IT security infrastructure services, Cross-functional engagement

Led the development of an IT services life cycle management process that aligns with budget cycle planning and establishes the process of capturing and measuring business value realization for IT services increasing revenue by 7% within four months

Analyzed and prevented the agency-wide catastrophic failure of networks and hardware by stabilizing them within five to 6 months before an estimated catastrophic failure date.

Identified the existing IT services and their costs and efficiencies to enable business stakeholders to participate in decision-making and e-services that did not benefit the business.

The ability to deliver immediate service and prioritize critical backlogs to support the maintenance and operations of IT services is a vital component of a successful IT service delivery strategy.

Established business technology framework and guide and established the agency’s first Service Management Portal

Implemented processes to align project and scope expectations with budget, risk management, and service provider expectations.

Optimized Agency IT support operations by implementing regional e-solutions and established a multi-vendor support model tied to enhance customer experience and support cross-agency business services

Established a business enterprise architecture steering teams to identify, prioritize, and control IT spending and set hardware (HW) and software (SW) standards to reduce operational costs and complexity

Quality assurance and service delivery are prioritized to align critical resources to support the operations of Information Technology infrastructure libraries (4 months).

Migrated to Microsoft Office 365 to lower operational costs and human resources within two months after losing 40 percent of staff due to employee turnover

Implemented business mythology and best practices related to Agile mindset, principles, and integrated industry-leading e-solutions Atlassian products, Opsgenie, AWS DR, and automated DevOps deployments.

Oklahoma Department of Mental Health Substance Abuse Services (ODMHSAS), Oklahoma City, OK

SENIOR PROJECT MANAGER, Information Technology (IT) (2019 to 2020)

Responsible for coordinating project management (PM), strategic planning, and implementation support for critical organizational cross-functional IT projects, IT operations, and cybersecurity initiatives. Build credibility, establish rapport, and maintain communications channels with stakeholders, internal and external. Consult and lead teams within a technical environment utilizing PM standards, best practices, and methodologies. Establish the service of lean and agile deliveries that drives innovation, organizational speed, and strategic alignment. Oversee project portfolio management initiatives related to agency compliance with IT cybersecurity audits and the National Institute of Standards and Technology (NIST) cybersecurity framework alignment.

Designed and built a Project Management Information System (PMIS) within two months of employment, allowing management qualitative and quantitative analysis of divisional projects, status, and resource allocation

Facilitated Enterprise Resource Planning (ERP) and architecture designs and strategies addressing the current and future state of IT networks and architecture that would support business services and enterprise resilience

Established agency roadmap and alignment with NIST cybersecurity framework and agency specialty area workforce education, National Initiative for Cybersecurity Education (NICE)

Integrated best business practices, but not limited to formal business documentation, operational governance, policy, and directives amendments, business process modeling techniques, agile practices, risk management, project scope management, and strategic planning

Introduce, integrated, consulted, and supported IT DevOps integration of agile methodologies and practices within IT operation, established Scrum, the standard operational requirement (SOR), Change Control Board (CCB), quality management plans, scope management plans, increased throughput, by identifying and the removal of operation waste leading to scope creep, gold plating, and student syndrome

Built the operation framework accomplishing operational stability by integrating Atlassian and other applications into IT daily method of Operations (DMO) Scrums, Business support, and IT Customer Service Help Desk

Developed, executed, and facilitated solutions that corresponded with analysis and strategic plans and produced deliverables that supported business values of operational efficiency, customer satisfaction, and mitigation of cybersecurity risk within the agency

Oklahoma Department of Labor, Oklahoma City, OK

DIRECTOR OF STRATEGIC INITIATIVES (2017 to 2019)

Developed and implemented strategic initiatives and objectives with assistance from two direct staff and additional staff per project(s) requirement. Advised Commissioner, Deputy Commissioner, and administrative divisions on agency profile management, information technology (IT) solutions, project scope, planning, and status. Consulted and lead the agency through enterprise resource planning (ERP), strategic planning, training on capturing business needs, business process flows, portfolio management, project management, agile mythologies, Implementation of E-Business Services, IT procurement, technical development, deployment, and agency business needs. Determine internal business tracking, documentation, measurement methods and templates. Established technical and consistent communications through documenting, revising procedures, and process modeling and mapping. Oversaw high-profile projects per the directive of the Commissioners to improve the agency work environment, business practices, agencies information technology, align strategic direction, acquire and manage IT solutions related to RFP’s state-wide new licensing platform, and organizational stabilization related to high-profile projects, initiatives, clients, projects to furthering the agency mission.

Created and integrated a Project Management Office (PMO), including introducing, training, executing business methodology, and developing templates agency-wide.

Integrated and standardized management business process, Enterprise Resource Planning (ERP) across 12 operational areas.

Established a Business Support Division that successfully solved 2,855 internal issues through code changes, applied business practices, and the integration of strategic projects.

Launched IT solutions, resulting in live qualitative/quantitative data analysis adaptability.

Improved inventory, eliminating waste, and enhanced IT reconciliation analytics for the CFO and his financial team, allowing for quality management, Statistical Process Control (SPC), and value stream mapping.

Addressed communication channels, business process gaps, vendor accountability for service level agreements, and financial adaptability increasing cost savings, operational efficiencies, and execution practices, and followed control tools and techniques of all project deliverables.

Introduced and led the formation of Project Steering and Project Selection Committees.

Represented the Department of Labor (ODOL) on the Office of Management and Enterprise Services (OMES) Technology services committee in statewide licensing platform procurement efforts.

Prepared IT platform solutions for data housing, analytics, and procedures and assisted the Commissioner with occupational licensing taskforces directives.

Completed a 36-month stalled implementation project for a licensing platform solution within three months of taking project control.

DIRECTOR OF ALARM, LOCKSMITH, AND FIRE SPRINKLER; LICENSING; AND AMUSEMENT DIVISIONS (2015 to 2017)

Led a 14-person team working with program supervisors and staff to develop programs and organizational plans and implement agency strategies and policies. Directed daily statewide division compliance actions. Established and monitored the annual budget. Managed agency’s IT business needs, internal and external oversight for various departments’ licensing services, industry relations, and compliance requirements. Improved procedures by devising, initiating, and integrating IT strategic plans for licensing, compliance activities, and operational issues. Facilitated work group meetings between industry and numerous state agencies.

Lowered ALFS administration’s operational cost and increased efficiency by 68.43%.

Produced database for field/administrative operations to obtain data analytics not previously captured.

Developed database addressing information gaps in legal, division compliance, and licensing divisions.

Worked with the executive team to promote initiatives, rule and statutes revisions, and specific outreach efforts.

Appointed by Commissioner to represent the agency on Alarm, Locksmith, and Fire Sprinkler Committee.

Revenue Management Solutions (RMS), Oklahoma City, OK

PROJECT MANAGER (2012 to 2014)

Directed development and deployment of highly regulated integrated financial management methods for various healthcare service companies and banks. Researched data and coordinated technical discussions to maintain data processing system and workflow integrity. Reviewed IT security actions designed to sustain company, client, and customer information integrity, meeting government regulations and standards. Visited clients online to review existing technical status, business process application, and product discovery and represented RMS solutions to clients to enhance clients’ operations.

Supervised 3-6 project staff completing all aspects of the service delivery process and teams from multiple RMS disciplines.

Conducted comprehensive customer activities related to pricing, technical specification improvements, service customization, and integration effects on systems and people.

Administered project life cycle technical assignments, including requirements identification, resolution, testing, execution, and revision inquiries by utilizing agile sprints, Quality Assistance (QA), and facilitating user acceptance testing (UAT).

Guided Hot Topic meetings discussing key long-term issues of organization high-risk issues and clients and effectively established collaboration meetings resulting in solutions enabling the group’s dismantling within one year.

Assigned 8 High-Risk implementation clients and, within six months, moved the client to go-live status with 90% claim/reconciliation automation.

Facilitated live system configuration updates on new/revised hardware, software, or client customization modules.

Co-wrote publication entitled “Effects of pH and Surfactant Precipitation on Surface Tension and CMC Determination of Aqueous Sodium n-Alkyl Carboxylate Solutions” published in Journal of Surfactants and Detergents/Springer-Verlag,-2013.

Additional experience as a consultant (2016-Present); Lab Assistant/Bioengineering Surfactant Researcher (2010-2012)/Development Learning Specialist (2009-2010) for the University of Oklahoma, Norman, OK; Oil Field Technician 2006-2009; Professional Football Player (2008-2010); and Collegiate Football Player (2005-2007) for University of Oklahoma, Norman, OK

Education & Credentials

Petroleum Engineering, University of Oklahoma, Norman, OK, 2010-2013

Engineering, Oklahoma City Community College, Oklahoma City, OK 2011-2012

Bachelor of Arts in Sociology, University of Oklahoma, Norman, OK, 2008

Project Management Professional (PMP) (2019), Certified through Project Management Institute (PMI), Harrisburg, PA

Professional Development

Project Management Professional [PMP], Project Management Institute (PMI)

Agile Certified Practitioner [ACP], Project Management Institute (PMI)

Code of Ethics and Professional Conduct Contract with PMI

National Initiative for Cybersecurity Education (NICE) Working Group

National Initiative for Cybersecurity Education (NICE) Sub Working Group Charter: Cybersecurity Apprenticeship

Micro-Credential:

Organizational Transformation Foundation – Pending Testing

Organizational Transformation Orchestration – Pending Testing

Organizational Transformation Implementation – Pending Testing

Affiliations

Project Management Institute (PMI) ID 3110112

Project Management Institution (PMI) Oklahoma City Chapter

ISACA Central Oklahoma Chapter

Fellowship of Christian Athletes (FCA)

Society of Petroleum Engineering (SPE)

National Initiative for Cybersecurity Education (NICE) Working Group - Member

National Initiative for Cybersecurity Education (NICE) Sub Working Group Charter: Cybersecurity Apprenticeship

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