Administrative Assistant Client Support

C:\Users\MP******\Desktop\Mrs Ford Resume

updated.docx

DARNITA SIMPSON FORD

****************@*****.***

CELL- 240-***-****

Administrative Professional with a proven history of accurately assessing needs and going above and beyond to provide superior administrative and client support. Quality focused and committed to 100% customer satisfaction. Always maintains the utmost professionalism. Detail-oriented; focused on promoting business growth by providing superior value and service.

EXPERIENCE

MAY 2024 - PRESENT

Administrative Assistant M-NCPPC Department of Parks and Recreation, PG County

• Schedule Overtime

• Answering phones and assisting Prince George’s County patrons with questions or complaints

• Routing patron’s questions or complaints to the appropriate work area

• Logging, tracking and maintaining spreadsheet for SRPD grounds and fields maintenance

• Scheduling interviews and calling the applicant’s references

• Submitting work order via the EAM's platform

• Logging and maintaining SRPD vehicle mileage spreadsheet 2020 - PRESENT

Technician Prince George’s County Board of Elections MAY 2023 – JANUARY 2024

Trademark Docketing Specialist Morgan Lewis & Bockius

• Review and analyze all trademark correspondence from the USPTO and international trademark offices, inhouse counsel, attorneys, and clients.

• Review/maintain database, including inputting new trademark records, reviewing accuracy of records, and updating reminder dates.

• Manage intake of major client including setting up process and procedure for docking & maintaining client’s electronic file database

• Generate portfolio, docket and status reports as requested.

• Entering time in software (KRONOS)

SEPTEMBER 2021 – MAY 2023

Trademark Docketing Specialist Faegre Drinker Biddle & Reath

• Review and analyze all trademark correspondence from the USPTO and international trademark offices, inhouse counsel, attorneys, and clients.

• Review/maintain database, including inputting new trademark records, reviewing accuracy of records, and updating reminder dates.

• Manage intake of major client including setting up process and procedure for docking & maintaining client’s electronic file database

• Generate portfolio, docket and status reports as requested.

• Entering time in software (KRONOS)

C:\Users\MP099599\Desktop\Mrs Ford Resume

updated.docx

AUGUST 2017 – SEPTEMBER 2021

Site Supervisor Faegre Baker Daniels LLP (Canon Business Process Services)

• Supervise employees in several departments

• Contact contractor and request for a floater to fill in for the absent personnel

• Train all new employees

• Produce and distribute client documents

• Conference room setup

• Welcome all visitors, assign office/conference rooms, process visitor’s badges

• Cover reception area and answer, screen and forward phone calls

• Monitor mailroom logbooks

• Maintain scheduling for conference rooms

• Maintain and oversee the records department

• Receive and reply to all client emails

• Print, copy, scan and deliver production requests as needed

• Correspond with vendors

• Place orders for all supplies and catering needs for meetings and events

• Track and update office supplies and equipment inventory

• Maintain monthly reports for Office Services

• Coordinate inter office moves including office and computer setup

• Process, receive and/or distribute all incoming and outgoing mail including UPS, FEDEX and USPS EDUCATION

JUNE 1983

High School Diploma Roosevelt High School

SKILLS

• Data Entry

• Client Relations

• Records Management

• Image Enhancing

• In protect

• Time Management

• Workflow Prioritization

• Team Building

• Reception Scheduling

• Calendar Management

• Meeting Coordination

• Filing Systems

• Workday

• Kronos

• Kwik tag

• MS Word

• MS Excel

• Desk site

• Dockmee Capture

• DocuMate

• EAM

Contact this candidate