Account Manager Digital Marketing
Resume:
Paul Cote-Koehler
+1-603-***-**** • ***************@*****.***
Experienced In Sales And Manufacturing
Account Manager with over 5 years of experience in the Sales and manufacturing industry. Experienced in customer relationship management and sales, proficient in enhancing customer satisfaction and loyalty through effective communication and problem-solving skills. Skilled in using Sage 100 and Salesforce to streamline operations and maintain data accuracy, contributing to a 95% first-contact resolution rate. Passionate about leveraging market research and digital marketing skills to drive revenue growth and operational productivity.
Work Experience
Account Manager
DATRON DYNAMICS
•Direct main line inquiries, enhancing customer communication and satisfaction.
•Conduct inbound/outbound calls to identify sales opportunities, driving revenue growth.
•Recommend productivity-enhancing products, improving client operations.
•Develop long-term client relationships, fostering customer loyalty.
•Execute detailed quoting and order processing in Sage 100, streamlining workflow.
•Boosted customer retention by fostering strong relationships and understanding needs.
•Guided clients on machine upgrades, improving their operational productivity.
•Initiated strategic on-site visits to better identify and meet customer requirements.
•Maintained precise records in Salesforce to ensure data integrity and accessibility.
•Elevated customer satisfaction by resolving 95% of inquiries on first contact.
•Managed CRM updates, ensuring 100% accuracy in client data for targeted outreach.
•Managed a territory that consisted of Canada, Malaysia, Costa Rica, And the United States
•Sold a variety of Softwares, Vacuum Work holdings, Preventative January 2020 – August 2021
August 2019 – August 2020
Maintenance, Training, and tooling.
•Maintained a sales quota of 2 million successfully for 3 years. Assistant Marketing Manager
The Bold Group
•Coordinated team-building activities and daily meetings to enhance team collaboration and efficiency.
•Managed scheduling and production logs, ensuring timely completion of marketing projects.
•Conducted interviews and recruited new team members, strengthening the marketing department.
•Led training sessions on product knowledge and sales techniques, boosting weekly sales performance.
•Utilized Zoom for remote meetings, maintaining seamless communication and project alignment.
•Enhanced record accuracy and streamlined data management for production and sales tracking.
•Implemented innovative training methods that increased product knowledge and sales capabilities.
•Fostered a collaborative team environment, leading to a 15% increase in weekly sales.
•Managed detailed scheduling and planning, ensuring seamless operations and team alignment.
•Orchestrated a new CRM system integration, enhancing client data analysis and marketing precision.
•Optimized digital ad campaigns, achieving a 20% increase in ROAS within six months.
General Merchandise Expert
Target
•Unloaded and organized merchandise, ensuring efficient stock management and reducing errors.
•Operated warehouse equipment and gravity line, improving workflow and minimizing downtime.
•Audited and organized inventory locations, enhancing accuracy and reducing discrepancies.
•Handled price changes and cashier duties, contributing to customer satisfaction and sales.
•Logged reship and damaged products, maintaining accurate records and reducing losses.
•Enhanced stock processing speed by effectively utilizing warehouse equipment.
•Optimized merchandise flow on gravity lines, reducing reship and damage issues.
•Excelled in customer transactions as a cashier, ensuring accurate pricing and satisfaction.
September 2018 to August 2019
February 2018 to September 2018
•Assisted team in unloading trucks and organizing stock to boost overall team productivity.
Sheet Metal Apprentice
Highland Mechanical
•Read blueprints to accurately scale and locate ductwork, ensuring precise installation.
•Installed and insulated ductwork, ensuring proper airflow and system efficiency.
•Sealed duct connections to maintain optimal air flow and system performance.
•Installed and removed rooftop units, VAV, FTP units, and exposed spiral ductwork.
•Collaborated with team to complete projects on time, improving overall workflow.
•Measured and cut materials for ductwork ensuring precision and adherence to blueprints.
•Enhanced HVAC system efficiency by meticulous sealing and insulation of ductwork.
•Optimized workspace layout to streamline the installation process for rooftop units.
•Assessed and executed removals of outdated HVAC components, improving system performance.
•Trained peers in safety protocols during installation and demolition of HVAC systems.
•Ensured precise fitting of HVAC components by meticulous scaling and cutting.
Easement Machine Operator
Professional Pipe Services
•Executed work orders and jet-cleaned sewer lines, ensuring optimal flow and reducing blockages.
•Operated vacuum systems and conducted pipeline inspections, identifying and resolving issues promptly.
•Managed traffic control during operations, enhancing safety and minimizing disruptions.
•Collaborated with team members to maintain equipment, resulting in improved operational efficiency.
•Operated easement machinery for efficient sewer line maintenance and inspections.
•Enhanced pipeline safety by managing traffic control and implementing strategic jet cleaning.
•Worked in a team to ensure smooth operation of vacuum systems and adherence to work orders.
•Assessed pipeline conditions, contributing to long-term infrastructure improvements.
March 2015 to February 2018
March 2014 To March 2015
•Eagerly engaged in all facets of pipeline maintenance, ensuring operational excellence.
•Streamlined sewer maintenance, reducing downtime and enhancing safety. Mixing Machine Operator
New Hampshire
•Managed color and order changes during machine operation, optimizing production flow and efficiency.
•Ensured precise adherence to resin mix formulas, boosting product quality and consistency.
•Implemented procedures for order adjustments, minimizing downtime and increasing productivity.
•Analyzed and resolved mix inconsistencies, ensuring high-quality final products.
•Trained new staff on compliance and safety protocols, enhancing team capability and performance.
•Cut downtime by 10% through proactive order management.
•Mentored 20+ employees, fostering a high-performance team.
•Devised a quick-change system that increased machine uptime.
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Monitored resin quality, achieving 99% product consistency.
•Streamlined batch documentation, reducing errors by 15%.
•Optimized resin storage handling, improving efficiency by 12%. Prep Cook / Dish Washer
Not Your Average Joes
•Assembled Ecolab dishwasher daily, ensuring operational efficiency and hygiene standards.
•Prepared and executed daily prep list, maintaining workflow and kitchen readiness.
•Caramelized 100 pounds of onions, enhancing flavor profiles in various dishes.
•Portioned and formed burgers and pizza dough, ensuring consistency and quality.
•Maintained kitchen cleanliness by sweeping, mopping, and power washing the walk-in freezer.
•Streamlined kitchen operations by organizing ingredient prep for efficiency.
•Enhanced kitchen cleanliness, exceeding health standards through meticulous maintenance.
•Partnered with chefs to optimize food prep processes, increasing kitchen output.
•Implemented a new system for tracking ingredient usage to reduce waste.
•Trained new staff on proper kitchen protocols, improving team performance.
•Upheld superior hygiene by deep-cleaning all kitchen equipment. January 2012 to February 2014
November 2012 to March 2014
Grill Cook / Cashier
B Good
•Grill chicken and burgers, ensuring consistent quality and taste - Reduced customer complaints
•Prepare station daily for optimal efficiency - Improved order fulfillment speed
•Manage cash register operations - Ensured accurate financial transactions
•Deliver excellent customer service - Increased customer satisfaction
•Handle phone orders efficiently - Enhanced order accuracy and customer convenience
•Streamlined station setup for optimal daily operations.
•Enhanced customer satisfaction by refining service delivery.
•Eagerly engaged in continuous learning of culinary skills.
•Cooperated in team settings to boost kitchen efficiency.
•Implemented new grill techniques to improve food quality.
•Optimized kitchen workflows, reducing meal prep time by 15%. Telemarketing Sales Representative
Tripjoy Advantage
•Managed customer bookings for resort tours, ensuring clear schedules and enhancing satisfaction.
•Coordinated optimal dates and times for gift pickups, improving customer experience.
•Streamlined entry forms and booking processes for New England resorts, boosting efficiency.
•Increased event attendance by effectively scheduling tours and gift collections.
•Ensured customer clarity on promotional gifts, enhancing overall engagement.
•Increased customer retention by improving tour scheduling efficiency.
•Analyzed customer feedback to refine tour offerings and boost satisfaction.
•Reimagined tour strategies to align with evolving customer preferences.
•Assisted team in adopting new booking tools to enhance operational flow.
•Optimized CRM use for tracking customer interactions, enhancing data accuracy.
•Reduced booking errors by 30% through improved process training. References
•Kevin Flanagan (Regional Sales Manager) *****.********@******.*** 916- 709-7662 •Christopher Hopkins (Director Of Business Development) *****.*******@******.*** 603-***-**** •Robert Murphy (V.P Of Sales and Marketing) ***.******@******.*** 603-***-****
Education
G.E.D June 2011 - June 2013
Manchester Central Highschool
G.E.D
Certifications And Licenses
•OSHA 10 10 Hour Occupational Saftey and Health •C4 Falgger Traffic Control Flagger Certification •Nassco National association of sewer services •Macp Manhole assement Certification program •Lacp Lateral Assessment Certification Program •Pacp Pipeline assessment Certification program •Confined Space Entry Confined space entry Certification and training •DOT Medical Card Commercial Drivers Medical Certification
Skills
•Plastics Molding • Telemarketing • Sales • Microsoft office, word, excel, and powerpoints. • Account management • CRM software • Marketing • Customer service • Manufacturing • Sage 100 • Leadership • Product management • Salesforce • Telemarketing • B2B sales • Outbound sales • Negotiation • CNC • Cold Calling •Customer Relationship Management •Conflict Resolution •Project Management •Supply Chain Management •Data Analysis •Digital Marketing
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