Customer Service Sales Associate
Resume:
Sales Associate / Customer Service Representativr
Maria Del Carmen Hernandez
Work History
Contact
Skills
Languages
Highly experienced sales Associate / Customer service known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Collections Agent /Customer Service
Representative
Mi Amigo Auto Sales, Houston, TX
Assisted in training new hires on department
procedures, system navigation, and best practices
for successful collections.
Enhanced client relationships by consistently
maintaining clear communication and promptly
addressing concerns.
Streamlined collections process for increased
efficiency with detailed record-keeping and timely followups.
Demonstrated adaptability by effectively managing
diverse range of accounts across various industries. Contributed to positive team atmosphere by
providing support, sharing knowledge, and
participating in departmental initiatives.
Reached out to approximately 20 account holders
daily
Collected funds from delinquent customers and
minimized loss to save $[2000]
Reduced delinquency rates by implementing
effective skip tracing techniques to locate
2020-09 -
2021-03
Address
Houston, TX 77017
Phone
***********.**@******.**
m
Credit adjustments
Consultative Sales
Paperwork Processing
Data Collection
Spanish
Sales Promotion
Spanish
Native or Bilingual
English
Full Professional
hard-to-find debtors
Maintained strict compliance with all federal, state, and company regulations during each step of the
collections process
Improved overall portfolio performance through
consistent monitoring of accounts and proactive
identification of potential issues
Enhanced client relationships by consistently
maintaining clear communication and promptly
addressing concerns
Barista
Austurias Bakery Cafe, Houston, Texas
Managed time effectively to balance both front-
of-house tasks and back-of-house responsibilities
during busy periods.
Showcased versatility by assisting in other areas of the café as needed, including food preparation or
table service when required.
Implemented sustainable practices such as waste
reduction initiatives, contributing to cafe''s
environmental responsibility goals.
Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation. Assisted in inventory management to maintain
adequate stock levels and reduce wastage.
Adhered to strict food hygiene regulations,
minimizing risk of contamination or illness among
customers
Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation
Managed time effectively to balance both front-
of-house tasks and back-of-house responsibilities
during busy periods
Handled customer complaints professionally,
resolving issues promptly to ensure satisfaction and foster loyalty
2019-07 -
2021-01
Sales Associate
Soul Wireless INC, Houston TX
Developed new client relationships by actively
engaging with potential customers and highlighting 2013-10 -
2019-06
Education
the benefits of our product offerings.
Streamlined processes within the store''s operations by organizing merchandise layouts for easy access. Achieved monthly sales targets consistently by
implementing effective sales strategies and
maintaining a high level of product knowledge.
Provided personalized shopping experiences for
repeat customers by remembering their preferences
and offering tailored recommendations.
Maintained accurate inventory records to ensure
adequate stock levels, minimizing out-of-stock
situations that could impact customer satisfaction. Managed conflict resolution with dissatisfied
customers professionally, resulting in improved
customer retention rates.
High School Diploma
Liberty High School Houston Tx
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