Customer Service Representative

ARIS ROBINSON

314-***-**** **************@*****.*** Saint Louis, MO

SUMMARY

Engaging and confident customer service representative professional with 10+ years of experience responding to all types of customer inquiries while providing the highest level of customer satisfaction. Detailed-oriented and motivated to contribute to the success and growth of an organization. Aiming to leverage a successful background in customer service while seeking promotions within the organization to build customer loyalty and build relationships with management.

SKILLS

Call Center Loss Prevention Conflict Resolution Documentation

Excellent Communication Loan Officer Experience Account Management Microsoft Office

PROFESSIONAL EXPERIENCE

CUSTOMER RELATIONS REPRESENTATIVE Keefe Group St. Louis, MO March 2023-February 2024

Provided inbound customer service phone and chat support for Access Securepak and Access Corrections customers daily averaging 50 calls per day.

Processed customer orders, daily deposits, track shipments, and answer all customer service-related concerns.

Disputed and settled inaccurate transactions after review for further processing to ensure accuracy with customer’s orders and tracking information, review data entry errors and notifications.

CUSTOMER SERVICE REPRESENTATIVE Kforce Professional Staffing St. Louis, MO October 2022-February 2023

Assisted more than 50 families with providing solutions for FEMA participants and household programs to aide with funding and direct services to help families affected by a disaster.

Researched and implemented affordable solutions, processed & reviewed applications for assistance and operational strategies that supported families in need to improve their level of care, housing, medical and food supply.

Managed and built relationships with staffing, families, and outside supporters by responding in a timely manner to inquiries and utilized quality assurance to maintain efficiency.

LOSS MITIGATION SPECIALIST Together Credit Union St. Louis, MO January 2021-October 2022

Managed all forbearances and payment plan updates to ensure compliance to contractual agreements.

Analyzed financial documents and conducted in-depth financial interactions to prevent foreclosures; resolved after reviewing and provided affordable payment agreement negotiations; resulted in 17% increase in revenue.

Analyzed customers mortgage agreements and financial statements, evaluated debt to income ratios, reviewed property information and credit history to determine the best financial contractual agreement.

STUDENT LOAN COUNSELOR MOHELA St. Louis, MO February 2019-December 2020

Processed and reviewed more than 100 applications and delinquent student loans weekly to aide in assisting with loan payments and collections.

Provided customer services by phone regarding account related issues; resolved by analyzing potential inaccurate information and missed payments.

Educated customers on the terms and conditions of their new and current student loan agreements to comply with the company’s standard obligations and legal requirements.

EDUCATION

Diploma Beaumont High School June 2008

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