Acute Care Home Health
Resume:
Leadership/Management
Plan and expedite growing the referral base resulting in increased census; create a community presence that exemplifies the organization's philosophy and mission. Profile the highly functioning team that strives to deliver excellent care and quality services. Participate in efforts to foster an environment where people do their best work. Be valued as a resource across the continuum of healthcare by developing relationships based on good communication, needs assessment and service recovery through resolution
Start-up operations for national home health organization. Marketing physicians, acute care hospitals (discharge planners) and Skilled Nursing Facilities (SNFs). By the second year sales increased to $3.2M. Sacramento - Worked with Hospice Liaison to develop relationships and community partners SNF, RCFE, Board and Care, community support groups) through education and training for clinical, ancillary personnel, and community; Asbury Park, Crown Plaza, McKinley Healthcare, Sherwood Healthcare, The Meadows, The Commons Elk Grove, Greenhaven; Alzheimer Support Group, Sutter Planned Giving Committee. Hospice 101 education for Sutter Physicians, their clinical and support staff. Participated in Wellness and Healthcare events.
Clinical and Operational leadership
Medicare/Medi-Cal population. Hiring multi-disciplinary team members (RN, LVN, MSW, Chaplain, Hospice Aides, Support Staff) orientation, performance evaluations, staff scheduling, access to care, daily operational management, 24/7 accountability for problem solving.
• Organizational Development (Sutter Health University)
• Perioperative Services, multi-site
• Home Health and Hospice, multi-site
• Case Management, HMO, Acute care and Workman's Compensation
Finance
Budget development, operations and capital equipment for Acute, Outpatient and Community agencies
Quality and Performance Improvement
Development of policies and procedures, and education programs for compliance with state and federal regulations in acute care facilities and community based agencies; NCQA standards for National HMO organization
Education and Training
Computer training of new hires for a hospice program (Vitas). Convened a team of EPIC certified training professional for the implementation of system wide Electronic Health Record (EHR) EPIC applications for Inpatient and Ambulatory settings for 28 acute care hospitals and 9 ambulatory settings (Sutter Health). Program development and educational events for clinical and leadership staff based on annual survey results, evaluation of clinical competencies, including high risk and low volume. House wide orientation, education and in-service training for medical, clinical and ancillary personnel (Shriners Hospital). Convened a team to Assisted with the development of education programs for leadership to increase their dashboard scores for the President's identified key areas, Patient Satisfaction, Patient safety, Affordability/Access to Care, Physician Network, Transformation/Electronic Health Record. Database management of CME and CEU credits, Hospital, Outpatient and Medical Leadership (Sutter Health University). Faculty, University of Phoenix for MSN, BSN, BSHC programs; Health Care Economics; Quality and Data Base Management; Ethics; Negotiation and Change Management; Statistical Applications.
Utilization Management, Case Management Activities, HMO
Telephonic case management for Medicare/Medi-cal, Behavioral Health population; chronic disease management for commercial population. Management of UM and Case Management activities for metropolitan acute care hospital departments and skilled nursing unit (SNF). Education and training for physicians and support staff (Health Net, full, shared and global financial risk contracts)
Compliance
Convened appropriate teams for investigation through resolution. Implemented all necessary actions that achieve the objectives of an effective compliance program. Plan of Correction for State and Medicare licensed home health agency. Lead for DHS survey for Hospice Licensure.
IT Project Management
Implementation of computer software application for scheduling, inventory control, physician preference menus, and documentation perioperative services (Mercy General Hospital). Convened a team of professionals and developed an education and training strategy for Enterprise wide implementation of electronic health record (EPIC, HCHB, Sutter Health).
Employment History
Partners in Care Hospice February 2022 – October 2022
Interim DPCS
RX Hospice March 2021 – September 2021
Admission RN, Quality Audits
Advanced Hospice September 2018 – September 2020
Admission RN, Quality Audits
UC Davis Health December 2015 – May 2018
Health Education and Management
Ambulatory Case Manager
Advanced Home Health and Hospice March 2015 – December 2015
Director Quality
Yolo Hospice May2012 – Marc 2015
Clinical Manager, Director of Outreach
Sutter January 2009 to May 2012
Hospice Clinical Supervisor - Sacramento Team
Vitas Innovative Hospice March 2008 to January 2009
Patient Care Administrator
Fort Sutter Surgery Center November 2007 to March 2008
position. Acting Director during candidate search (Contract)
Sutter Health Support Services January 2006 to November 2007
Director of Programs, Sutter Health University
Kaiser Hospice Program February 2005 to January 2006
Team Manager, Hospice Program Sacramento Valley
University of Phoenix November 2001 to December 2005
Faculty, MSN, BSN and BSHC programs
Health by Design March 2004 to January 2005
Consultant/Contract
Implementation of UR Program for Workman's Compensation at State Compensation Insurance Fund (SCIF). Mercy General Hospital, contract position Supervisor Case Management.
Redbud Community Hospital August 2003 to March 2004
Clinical Consultant Preparation for JCAHO survey February 2004 Infection Control/Education/Safety
Health Net November 2001 to August 2003
Director Case Management for California Seniors
Country Home Care May 2001 to November 2001
Consultant, Acting Director of Operations during candidate search
Shriners Hospitals for Children Northern California August 1998 to April 2001
Staff Development and Education Program Manager
Aliant Health Management December 1997 to July 1998
Consultant - Acting Administrator Lodi and Orinda Home Health Agencies
Sutter Community Hospitals, Home Health July 1996 to December 1997
Patient Care Manager, Quality & Performance Improvement Coordinator
(completed MSHSA program and was recruited to an Administrator position)
Mercy Healthcare August 1995 to July 1996
Director of Surgical Services, Clinical Coordinator
(recruited to Sutter by colleague)
Madeleine Home Health and Hospice September 1994 to August 1995
Director of Patient Care Services/ Acting Administrator
Agency closed due to PPS)
North Bay Hospitals Fairfield and Vacaville June 1993 to August 1994
Director surgical Services and Endoscopy
moved to Sacramento to begin Baccalaureate program)
Methodist Hospital May 1992 to May 1993
Director Inpatient Surgery
(inpatient and outpatient director positions combined. Outpatient director had 15 years’ seniority with the organization).
Healthcare Connections Home health and Hospice May 1987 to May 1992
Director of Patient Care Services
Community Hospitals of the Monterey Peninsula
Asst. Manager Inpatient and Outpatient Surgery June 1984 to May 1987
Community Hospital of the Monterey Peninsula
Mercy San Juan Hospital July 1980 to May 1984
Staff RN - Med/Surg and Operating Room
War Memorial Hospital 1975 to 1980
Student RN, Staff RN Operating Room
Education
University of New South Wales, Prince Henry, Prince of Wales and War Memorial Hospitals
Diploma of Medical Surgical Nursing - Graduated with Honors 1978
St. Mary's College, Moraga, CA
Bachelor of Arts in Business Management - Graduated 1996
Master of Science Health Care Administration – Graduated with Honors 1998
Cynthia Wolff RN BA MSHSA
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