Call Center Customer Service

Courtney L. Bice

*** ****** ***** *********, ** *6078 Phone: 334-***-**** Email: ***************@*****.***

An experienced professional looking for a position where I can use my acquired skills and abilities in a progressive and challenging environment

Areas of Expertise

Excellent organizational skills • Time Management • Problem Solving • Microsoft Office (Word, Excel, PowerPoint, Outlook) • Verbal Communication • Written Communication • Excellent customer service skills • Ability to learn new things rapidly and adapt to new environments • First AID/CPR Experience • Enthusiastic • Ability to remain calm in high pressure situations • Safety & Security • Call Center Experience • Adaptability • Multitasking Abilities • Filing/Charting/Scheduling Knowledge

PROFESSIONAL EXPERIENCE

Macon County Judicial System 01/2020–09/2021

Court Clerk

●Answers phone calls, takes messages, routes calls and assists the public with information relating to assigned court or any other resources within the County.

●Enters a variety of routine to complex information using computer terminal or personal computer.

●Pulls files and assists Judge in obtaining information.

●Receives, logs, scans for completeness and accuracy, and records various legal documents.

●Organizes, maintains, and updates various filing systems; including retrieval and replacement of files quickly, as requested by the public and other office personnel.

●Ensures service of process has been made on all parties as required by Georgia law.

●Schedules court dates and send notices to the parties as required by law.

●Attends court, assisting the judge with any matter that may arise during hearings or trials

DXC Technologies 09/2018–01/2020

Senior Call Center Representative

●Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

●Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

●Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

●Building lasting relationships with clients and other call center team members based on trust and reliability.

●Utilizing software, databases, scripts, and tools appropriately.

●Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

EDUCATION

Fortis College, Dental DANB, October 2014-2016

Tallassee High School/Trenholm Tech, GED, 2011

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