Sales Associate Customer Service
Resume:
Richard Singer
Saint Petersburg, FL *****
********@*****.***
Dynamic, engaging, high-energy Award-Winning Auto Salesman, adept at winning that trust and charging up the
excitement that sells cars. Transparent, ethical, solution oriented but able to sell a minivan to UPS. Diplomatic
and tactful, building effective, loyalty generating relationships with persons at all levels – the team player with a
Work Experience
Produce Associate
Sam's Club-Saint Petersburg, FL
February 2023 to Present
Down stack pallets put away in fridge. Fill all produce on the floor and wall. Check for bad product pull and donate. Keep area clean.
Sales Associate
Off Lease Only-Bradenton, FL
March 2021 to Present
• Sold autos, from introduction through financing
• Understood automobiles on lot by studying characteristics, capabilities, and features; comparing and contrasting competitive models.
Sales Associate
NEW WAVE AUTO SALES, Pinellas County
July 2020 to October 2020
Sold autos, from introduction through financing
* Understood automobiles on lot by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles
* Developed buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions
* Listened to the needs of customers and recommended automobiles and accessory features, that met their needs
* Qualified buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport
* Demonstrated automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services
* Closed sales by overcoming objections; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing
* Provided sales management information by completing reports Key Achievements
* Sold 30 cars first month, averaged 20 per month
* Close rate 97%
* Taught other salespeople how to use CRM to increase sales Sales Associate
KANE'S FURNITURE-Saint Petersburg, FL
July 2013 to March 2020
Sold furniture, bedding and accessories in a retail setting as part of an extensive sales team of 17 salespeople
* Assisted customers in all aspects of total store experience; provided an exceptional customer experience by ensuring the customer was always the priority
* Handled all returns and delivery issues courteously and professionally
* Determined customer needs based on personal features and other customer preference related factors
* Demonstrated knowledge of store products and services to build sales and minimize returns
* Suggested additional items to compliment customer furniture selection which included both product and services such as customization, soil repellent, delivery, setup
* Offered to call other locations if items were unavailable within store
* Negotiated and wrote sales contract
* Invited customers to come back and thanked them by name; sent Thank you notes to each
* Maintained a professional attitude with sincerity and enthusiasm reflecting commitment to customer- the most important person values
* Maintained customer profile and contact information to increase personal sales
* Maintained contact with customers thru pre- and post-delivery contacts to ensure a positive shopping and delivery experience - and upsell, cross sell as additional merchandise came in Key Achievements
* 45 - 60 major sales per month
* Close Rate 70%
* Positioned for the Million Dollar Club
* Won 10 awards for Outstanding Customer Service
Customer Service Director
KEY BISCAYNE SERVICES-Key Biscayne, FL
April 2003 to May 2013
Oversaw team of 10+ customer service professionals, assisting all customers in purchasing services like light construction, rug cleaning, dog walking. Trained and coached staff on operating procedures, company services, sales (upselling & cross selling) techniques. Updated customer orders from start to finish in an accurate and timely manner. Planned and scheduled staff effectively to meet customer peak demand times
Key Achievements
* Maintained a 95% satisfaction rate for team
* Increased repeat customers by 50% through proactive coaching of customer service staff
* Met or exceeded all metrics 75% of time
Salesman
A.H.T-Miami, FL
March 1999 to March 2003
Very small operation. 2 Salespeople. Tasks as above. Key Achievements
* Sold 10 cars a month consistently with a 90% close rate AWARD WINNING AUTOMOTIVE SALES
St. Petersburg, FL 33710 305-***-**** ***************@*******.*** Resilient, Agile, and Open to Change • Happy, Energetic and a High Sense of Urgency Salesman
SPITZER AUTO GROUP-Homestead, FL
January 1977 to February 1999
Medium sized operation. 10 salespeople. Tasks as above Key Achievements
* Sold 10+ cars per month consistently with a 90% close rate
* Won salesman of the Month month after month
Education
High School Diploma
Palmetto High School - Miami, FL
Skills
• Professional Attitude
• Life-Long Learner, Advocate
• Loyalty Strategies
• Strong Work Ethic
• Strong & Confident Presentation
• Relationship Building
• Active Listening
• Organization & Discipline
• Financing Process
• Strong Communication
• Solution Selling
• Auto Sale Paperwork
• Positive Outlook
• Closing Techniques
• Sales Reporting
• Furniture Sales
• CRM Software
• Sales Management
• Product Demos
• Sales
• Maintenance
• Electrical experience
• Box truck
• Moving
• Carpentry
• Construction painting
• Drywall
• Automotive diagnostics
• Mechanic experience
• Automotive repair
Contact this candidate