Lending Officer Team Lead
Resume:
ASHLEY LONG
**************@*****.***
Van Buren TWP, MI 48111
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Efficient Leader seeking a Supervisory position with a team that embraces my strong leadership, creativity, and problem solving skills. Progressive history delivering Corporate objectives while improving customer satisfaction.
Identifies organizational needs and communicates performance guidance in support of my team.
P r o f e s s i o n a l Summary
LEASE END SPECIALIST
ALTA — Livonia, MI
Mar 2024 - Present
BARTENDER
APPLEBEE'S — Belleville, MI
Dec 2022 - Present
LEASING LENDING OFFICER
SIMPLIFI LOANS — New York, NY
Aug 2022 - Dec 2022
LICENSED LENDING OFFICER
LOANDEPOT — Southfield, MI
Jul 2020 - Aug 2022
E x p e r i e n c e
Team lead- Responsible for lease end contracts on forklifts for the northeast region. Provides verification, processing, and completion of forklift inspections including validating RA's for required repairs.
Scheduling the trucking for pick-ups and drop-offs for forklifts along with assigning lease extension contracts. Utilized problem solving skills to resolve customer complaints in a courteous manner. Prepared alcoholic beverages promptly according to recipes or customer specifications. Arranged bottles and glasses to create attractive displays. Operated point-of-sale system accurately for processing payments from customers. Originated an average of 15 loans per month, exceeding budget allocation. Established relationships with realtors to network through potential buyer market leading to scaling purchase business.
Increased business through the contact center & hot transfers from direct applicants leading to 30% conversion increase.
Originated an average of 30 loans per month resulting in a total of $35M funded loans. Established relationships with clients through cold calling to gain future business.
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HOSPITALITY - ASSISTANT MANAGER/BARTENDER/SERVER
FLIGHT CLUB — Inkster, US
Apr 2009 - Jul 2020
Maintained and managed a pipeline with over 60 active loans. Assisted clients in building and achieving financial goals through products and services offered by loanDepot. In charge of itemizing and stocking service areas, accountable for inventory & liquor orders, closing of bar improving overall aesthetics of interior experience, led to higher client retention. Strategized and developed marketing tactics to source new business and ensure a repetitive customer base resulting in higher bar volume sales by 40%.
Built and maintained customer relations to gain business and increased overall sales revenue by 50%. Trained new employees and overseeing entire staff along with stocking, inventory, and scheduling requirements to meet business demands.
BACHELOR OF SCIENCE (B.S.) WITH HIGHEST HONORS IN CRIMINAL JUSTICE Jun 2016 MADONNA UNIVERSITY — Livonia
ASSOCIATES APPLIED SCIENCE IN HOMELAND SECURITY
Jun 2015 SCHOOLCRAFT COMMUNITY COLLEGE — Livonia ASSOCIATES APPLIED SCIENCE IN CRIMINAL JUSTICE
Jun 2014 SCHOOLCRAFT COMMUNITY COLLEGE — Livonia HIGH SCHOOL DIPLOMA
Jun 2007 CAMBRIDGE EDUCATIONAL FACILITY — Garden City Education
Certifications
Emergency Management Institute, IS-00001.a
Emergency Manager: An Orientation to the Position, 2015
Emergency Management Institute, IS-00005.a An
Introduction to Hazardous Materials, 2015
Licensed Lending Officer- NMLS 1918400 Certificate of Completion- Private Investigation References available upon request
References
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