Quality Assurance Project Management

SIDICATH TESSILIMI m: ***.***.****Charlotte, NC

***************@*****.***

PROFESSIONAL SUMMARY

Vision-driven change agent with career-long record of operations, employee development, and project management success for leading organizations

A dynamic, motivated, bilingual professional with the proven work ethic to guide and support staff training and development, performance evaluation, quality assurance, and more within the manufacturing industry. Known for delivering excellent service in fast-paced environments, with the skillset to analyze complex information, manage key projects, facilitate indepth training initiatives, and lead diverse individuals. Out-of-the-box thinker who is comfortable working in teams or independently to ensure solutions consistently meet or exceed business goals.

CORE COMPETENCIES

•Warehouse Operations

•Performance Evaluation

•Program Development

•Quality Assurance

•Training Development

•Stakeholder Engagement

•Project Management

•Equipment Maintenance

•Sales

•Customer Service

•Team Leadership

•Technical Coaching

•Onboarding

PROFESSIONAL EXPERIENCE

Tranzact, Charlotte NC,2023 To Present

Licensed Insurance/Sales Agent, June 2023 To Present

Specialize in Medicare advantage health plan enrollments

Receive inbound and outbound calls to help Medicare recipients

Lower overall health care costs for Medicare beneficiaries

Meet beneficiaries needs by enrolling them into a better plan

Agent of record for beneficiaries who need help on daily basis

Close enrollment applications

Provide support for new hires agents

Mittera, Pineville, NC, 2022 To 2023

Press Assistant, April 2022 To May 2023

•Provide support within the press department

•Supervise and operate the press machine that produces print publications

•Stage stacker equipment to meet job requirements

•Check printed product for quality defects

•Assist the crew by stacking and bundling printed products in preparation for shipping

•Assist in operating web-fed offset printing press

•Help to prepare and maintain the presses

•Perform other in-line finishing operations as assigned

•Train and support new hires throughout training processes.

AMAZON, NORRISTOWN, PA, 2018 TO 2022

TRAINING SPECIALIST, OCTOBER 2020 TO JANUARY 2022

•Spearhead the development and implementation of onboarding and training sessions for all new hires, providing employees with core business knowledge and required standard training materials.

•Oversee the successful onboarding of over 150 Associates throughout the course of two years.

•Direct the creation and management of complex learning programs for all active production staff.

•Lead trainings for over 300 production Associates on critical roles, supporting them in developing effective learning techniques to drive performance efficiency and maximize productivity on shifts.

•Consult with Employees with different learning abilities to develop targeted technical coaching.

•Evaluate team progress through learning curve progression mechanisms and consult with management teams to execute development plans and assist team members in achieving their performance goals.

•Conduct reviews and generate reports outlining learning metrics in order to boost performance results.

•Coordinate assigned training projects and monitor Ambassador development while organizing and executing all learning team initiatives to enhance Amazon’s learning strategy.

•Orchestrate Associate engagement activities while supporting the Learning Manager in the development of new training programs and initiatives.

OPERATOR/AMBASSADOR, 2018 TO 2020

•Operated, assessed, and maintained warehouse equipment in line with established company standards.

•Contributed high quality results on a daily basis while consistently exceeding UPH goals and metrics.

•Exhibited complete knowledge of machine settings and performed routine inspections of HD6 printers.

•Administered onboarding and frequent training for newly hired Associates in capacity as Ambassador.

SIDICATH TESSILIMI Page 2

•Monitored employee performance in order to determine training needs for active production Associates.

•Assisted with the development and implementation of new training projects and learning resources.

•Facilitated Safety School for newly hired Associates, a comprehensive initiative designed to verify employee understanding of company safety policies and standards.

FASO’S RESTAURANT, BUFFALO, NY, MARCH 2018 TO JUNE 2018

WAITER/RECEPTIONIST

•Handled daily administrative operations including basic bookkeeping, filing, as well as clerical duties.

•Addressed all customer inquiries in a polite and timely manner.

•Cultivated a positive and welcoming space for all customers while ensured they were served efficiently.

•Observed customer and visitor access in order to effectively maintain security awareness and safety.

•Bridged communications between diners, front-of-house, and back-of-house staff members to ensure accuracy and efficiency of all customer orders.

•Built strong rapport and relationships with regular customers in order to drive satisfaction and retention.

•Processed cash and credit payments and transactions and balanced the cash drawer at closing time.

•Provided guidance on customer service best practices and restaurant operations to new staff.

OCEAN FM, COTONOU, BENIN, JAN 2016 TO FEB 2017

RADIO HOST

•Drafted and reviewed interviews, portraits, and reports on a wide range of subjects.

•Ensured that both live and pre-recorded programs ran smoothly and within allotted time frames.

•Produced and distributed surveys and gathered general information to understand listener interests.

•Created an engaging and unique radio program airing Monday through Friday from 5:30 to 10 a.m.

•Certified that all radio equipment was working properly and proactively communicated any issues.

•Partnered with local businesses to promote products and services and build revenue for the station.

TECHNICAL PROFICIENCIES

•Programs: FC Learning, FCLM, Power BI, Pancake, Gensuite, Faast

•Software: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, SharePoint

EDUCATION AND CREDENTIALS

ASSOCIATE’S DEGREE IN JOURNALISM, 2017

Institute Superior of Science, Information, and Communication

VOLUNTEERISM

Money donation to an orphanage in Africa, helps pack used items with an organization to donate to people in need

ADDITIONAL INFORMATION

Languages: English, French,Yoruba

Interests: cooking, jogging, music, photography, literature, basketball

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