Customer Service Agent
Resume:
Channa Kay Newman
Customer Service Agent
** ****** **** ****, ******** 6
St. Andrews Tel: 1-876-***-****/997-9663 Email:***********@*****.*** OBJECTIVE
Experienced Customer Care Representative with demonstrated ability to manage high volume of accounts and assignments. Excellent writing and grammar skills with the ability to follow regulations, policies and procedures while meeting company guidelines and ensuring customer satisfaction. Known for concise troubleshooting and problem solving.
EDUCATION — EXPERIENCE
University of Technology
2018 - 2024
Caribbean School of Nursing,
UTECH, Jamaica W.I.
St. Elizabeth Technical High
School 2012 – 2017
CXC – 7 including
Mathematics, English, biology,
principles of business, Information
Technology, Integrated Science, and
Social Studies
CAPE: 4 including
Biology, Caribbean studies,
management of business and
entrepreneurship
September 2021- February 2022
Customer Service Agent • Remote Reps
● Inbounds, outbound, email, and chat
December 2019- February 2020
Amazon Customer Service • Sutherland Global Services
● Returns are processed in accordance with corporate policies and procedures.
● Answering questions from customers about products and services using in-depth product knowledge or technical computer abilities
● Interpreting and conveying policy changes to consumers in a way that explains why policies were altered
● Answering questions about shipping prices or methods, as well as providing information about the progress of an order or shipment.
August 2019: 2 Months
Front Desk Clerk • National Insurance Scheme
● Editing, file organizer, and name listing
Summer 2014 Janitorial Services
Customer Service Agent • H&A
● Consumer assistance
● Stocks and supply
● Administrative assistance
Nursing Practicum Experience
First-year Practicum 2020: 245 hours
Second-year Practicum 2021: 320 hours
Third-year Practicum 2023: 455 hours
Fourth year Practicum 2024: 600+ hours
KEY SKILLS — CORE QUALIFICATIONS
● Computer Skill -Microsoft
Office (word, excel,
powerpoint) & Editing
● Nursing skills - Total patient
care, medication admin,
wound care, etc.
● Customer service (cold calls,
inbound, outbound)
● Cosmetology
● Social and Digital Media
● Project Management
● Consumer service assistance
● Organizing via phone and email
● Multitasking
● Stocks and supply
● Attention to details
● Administrative assistance
● Training and Development
● Booking keeping
● Handling of data
● Reliable
● Dedicated
● Basic knowledge of CRM
● Strong customer service skills
● Able to maintain a corporate phone system
● Able to handle inbound and outbound correspondence duties
● Active in-office social activities
AWARD
Academic and Student of the Year/Month for 3 years– St Elizabeth Technical High
REFERENCES
Dale stephenson
System Admin/ Manager
*********@*****.***
Contact this candidate