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JOHN TODD VANDERVOORT

PROFESSIONAL SUMMARY

Hardworking and motivated employee with over 30 years of experience and record of success in the food and retail industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Hardworking Project Manager bringing 8+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.

SKILLS

●Team Leadership

●Financial Management

●High-Volume Dining

●Wine Pairings

●Business Analysis

●Merchandising

●Recruiting

●Import/Export

●Performance Management

●Sales Management

●Program Development

●Strategic Planning

●Workforce Management

●Pricing

●Logistics

●Staff Management

●Operations Management

●Strategic Planning

●Employee Training and Development

●Profit and Loss

●Event Planning

●Procurement

●Account Management

●Lead Generation

●Time Management

●Sales and Marketing

●Budget Compliance

●Human Resources

●Forecasting

●Business Development

●Negotiating

●Conflict Management

●Research

●Interviewing

●Program Development

●Goal Setting

WORK HISTORY OWNER/OPERATIONS SUPERVISOR 06/2015 to Current

Self-Employed, Delray Beach, FL

●Managed day-to-day business operations.

●Consulted with customers to assess needs and propose optimal solutions.

●Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

●Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.

●Followed safety protocols to prevent accidents and injuries.

●Maintained grounds by trimming, weeding, and general clean-up.

●Utilized power tools and landscaping machines to maintain outdoor areas.

●The ability to satisfy customer's expectation by performing various requirements.

SOMMELIER/LEAD SERVER 09/2010 to 02/2015

Pinon Grill/ Abe & Louie's, Boca Raton, FL

●Provided exceptional service to high volume of daily customers

●Verified guest satisfaction with meals and suggested additional items to increase restaurant sales

●Attended meetings to learn and share information and find ways to enhance customer dining experience

●Used suggestive selling techniques to entice customers with more expensive or higher margin items and add-ons

●Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers

●Maintained knowledge of menu items, ingredients, and preparation methods to assist guests with menu selection

●Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

MANAGER 02/1996 to 02/2010

Zap Wine & Spirits, Cork & Bottle, Phillipe Liquors, London Terrace Wines

●Monitored staff performance and addressed issues

●Enforced customer service standards and resolved customer problems to uphold quality service

●Trained employees on additional job positions to maintain coverage of roles

●Exercised good judgment and decision-making in escalating concerns and resolving issues

●Completed thorough opening, closing and shift change functions to maintain operational standards each day

●Recruited and hired qualified candidates to fill open positions

●Enhanced team member performance through use of strategic and tactical approaches, motivational coaching, and training

●Entered time and attendance logs in preparation for payroll

●Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures, and controls.

EDUCATION Somerset County Community College, Somerset, NJ

Associate of Science, Psychology, 12/1995

Mercer County Community College, Trenton, NJ

Associate of Science, Philosophy, 05/1995

University of North Carolina At Charlotte, Charlotte, NC

Bachelor of Science, Communications, 08/1994

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