Customer Service Logistics Management

JOSEPH MICHAEL PARKER

***********@*****.*** • LinkedIn • West Monroe, LA, 71291, US • 870-***-****

Manager

Enthusiastic and quality-focused professional with extensive experience in directing service personnel and maintaining smooth execution of daily operations for attaining production goals. Skilled in overseeing a broad spectrum of activities, such as staff allocation and optimization, field logistics management, safety precautions implementation, issues identification and resolution. Talented in conducting site inspection and implementing best working practices, process improvements to enhance operational efficiency and productivity. Well-versed in providing strategic leadership to cross functional teams in all phases of projects to tackle time-sensitive projects and deliver best-in-class customer service. Excellent communication, interpersonal, and multitasking skills along with capabilities to work well under pressure and fast-paced environments.

• Strategic Logistics Management

• Stock Level Maintenance

• Negotiations & Contract Development

• Production and Manufacturing

• Cost Reduction and Control

• Key Relationship Development

• Process Redesign and Improvement

• Risks Assessment and Mitigation

• Team Building and Leadership

Career Experience

Facility Operations Manager, Cleanharbors, El Dorado 2018 to Present Ensure the optimum deployment of available resources by utilizing the material workflow process within production environment to meet and surpass business milestones. Maintain effective coordination with cross-functional departments for completing assigned tasks within predefined deadlines, while tracking overtime.

Facilitated new employees and supervisors within department in securing manager positions while improving organizational productivity.

Operations Supervisor, Angus, Sterlington, LA 2009 to 2018 Prepared and presented reports directly to Global Director of Site Logistics for supporting in decision-making process. Supervised production, maintenance, and site logistics operations for ascertaining the attainment of predefined objectives.

Enforced the productivity of plant at optimal capacity along with overseeing the maintenance of equipment.

Played a significant role in achieving business milestones through administering contract labor and company employees in compliance with organizational policies and procedures. Machine Attendant, Guide Corporation, Monroe, LA 1999 to 2006 Upheld the responsibility of preparing daily plant inventory as well as sustained high degree of accuracy in all inventory procedures. Operated multiple mold machines and forklift machines with high efficiency and safety awareness.

Ascertained the adherence of safety procedures for equipment and employees to reduce accident margins. Additional experience as Deputy Sheriff and Communications Operator at Ouachita Parish and United States Marine Corp respectively.

Education

Associate of Applied Science Delta Community College, Monroe, LA Professional Association

Peace Officer Standard Training Professor at Delta Community College Professional Employment Level Certification Communication Training HAZWOPER Certified since 2009 ISO 9001:2015 internal Auditor Multi-unit Operations Management

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