Customer Service Representative

Michel Ouimet

Alexandria, Ontario, Canada

**********@*******.*** 613-***-****

linkedin.com/in/michel-ouimet-79470585

Summary

- Self-starter

- Problem solver

- Research

- Decision making

- Read Insurance contracts - group -

- Hiring and firing of staff

- Deal with provincial and federal agencies

- Computer literate

- French and English - Oral - Written

- SalesForce Software, ICEBAR software, Genesys software, CSR software Experience

Inbound Customer Service Representative

NTT-BPO - Millennium 1 Solutions ( PC Financial Bank ) Apr 2023 - May 2023 (2 months)

Customer Service Representative

Xplore Inc.

Jul 2020 - Oct 2020 (4 months)

Decision-Making

Customer Satisfaction

Communication Customer Service Problem Solving Teamwork Research Process Improvement Sales Customer Service Officer

Scotia Bank

Feb 2018 - May 2018 (4 months)

Decision-Making

Customer Satisfaction

Communication Customer Service Problem Solving Teamwork Research Process Improvement Self Employed, Owner

North Stop Convenience Store

1999 - 2013 (14 years)

Customer Satisfaction

Communication

Customer Service

Problem Solving

Teamwork

Michel Ouimet - page 1

Management

Leadership Research Training Process Improvement Project Management Sales Successful Business Owner

Senior Claims Assessor

Imperial Life Assurance Ltd

1999 - 1999 (less than a year)

Health & Dental claims evaluation, Weekly & Long Term Disability claims evaluation. The time of employment is 7 years.Customer Service Training

Decision-Making, Disabilities, Customer Satisfaction, Communication, Working with Brokers, Customer Service, Data Entry, Problem Solving, Teamwork, Leadership, Research, Training, Process Improvement,

Project Management, Sales, Claims Handling, Health Claims, Dental Claims, Weekly Indemnity Claims, Long Term Disability Claims, Claims Adjucator, Claims Analyst, Group Insurance, Senior Claims Assessor

ManuLIfe Financial Services Ltd

1999 - 1999 (less than a year)

Health & Dental claims evaluation. The time of employment was 5 years. Customer Service Training, Decision-Making, Disabilities, Customer Satisfaction, Communication, Working with Brokers, Customer Service, Data Entry, Problem Solving, Teamwork, Leadership, Research,

Training, Process Improvement, Project Management, Sales, Claims Handling, Health Claims, Dental Claims, Weekly Indemnity Claims, Long Term Disability Claims, Claims Adjucator, Claims Analyst, Group Insurance

Education

Glengarry District High School

Business Diploma, Business

1999 - 1999

Four year course

Skills

SalesForce Software, ICEBAR software, Genesys software, CSR software • Customer Service Training • Decision-Making • Disabilities • Customer Satisfaction • Communication • Working with Brokers • Customer Service • Data Entry • Problem Solving

Michel Ouimet - page 2

Contact this candidate