Hotel General Manager

ZITA GABRIELA MORENO

******************@*****.*** 435-***-****

Summary

I have had a successful career in Hospitality, leading and developing teams to perform professionally while focusing on high standards of customer service. I am experienced in controlling financials based on budget and daily reporting and leading by example with integrity, adaptability, and dedication.

Skills

•Strong listening communication and costumer service skills.

•Teamwork and leadership.

•Conflict and complaint resolution.

•Time management, strategic planning.

•Bilingual/ Spanish speaking.

Education

Bachelor’s degree in Communication and Public Relations

CMA Certification

Diploma Course in Management Strategies/ Diploma Course in BA

Work Experience

MICROTEL INN & SUITES by Wyndham Salt Lake City, UT. February 2023- April 2024

Hotel General Manager

•Oversaw recruiting, hiring, performance reviews and disciplinary actions for a team of 15 people.

•Managed Housekeeping, Maintenance and Front Office, and hotel training programs.

•Resolved guest complaints and responded to social media reviews.

•Arranged State inspections/ licenses and permits.

•Acted as vendor liaison and evaluated vendor quotes and contracts.

•Oversaw maintenance programs, including preventive schedules and hotel inventories.

•Experienced with GL codes, receipts, cash payments, budgets, P&L, and petty cash.

•Sales.

LUXURY MOUNTAIN DESTINATIONS Property Management Park City April 2022- December 2022

Operations Manager

Ensure company standards and policies.

Conducted arrival and departure inspections.

Managed financial reserves and special projects.

Oversaw recruiting, hiring, training, performance evaluations, and disciplinary actions for a team of 5 people.

Assisted with maintenance, housekeeping management, and contractors.

Liaisoned with contractors, vendors and Park City business licensing and inspections.

Tracking the completion of daily tasks by implementing a permanent schedule.

Sales.

PARK PLAZA RESORT by Wyndham Park City, UT. June 2016-March 2022

Property/ Hotel Manager

Prepared agendas, management, and audit reports and facilitated quarterly and annual HOA meetings.

Conducted daily on-site quality control inspections.

Managed financial reserves and special projects.

Oversaw recruiting, hiring, training, performance evaluations, and disciplinary actions for a team of 20 people.

Responsible for annual budget creation and monthly financial and variance reports to the Board of Directors.

Liaisoned with contractors, vendors and Park City business licensing and inspections.

Created protocols to ensure safety and compliance with current Fire and Building codes.

RCI Management Las Vegas, NV (Sept. 2011- May 2016)

Call Center and Member Services Manager (Hybrid Operation)

Produced monthly Financial Reports to 35 Homeowners Associations.

Managed reservations and posting payments and adjustments/ billing.

Referred accounts to outside collection agencies.

AT&T (October 2007- July 2011) Mexico City, MX

Regional General Manager (Remote Operation)

•Supervised the relocation and opening of branches based on their productivity.

•Responsible for equipment inventory control.

•Oversaw recruiting, hiring, and performance reviews for a staff of 5 Supervisors and 200 employees.

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