Patient Care Team Member
Resume:
New York, NY ****** 347-***-**** *************@*****.*** WWW: Bold Profile
KERRY-ANN WALKER
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. PROFESSIONAL
SUMMARY
SKILLS ● Database coordination
● Daily living support
● Multitasking ability
● Patient Care
● Basic Life Support
● Vital signs monitoring
● First aid and safety
● Direct Patient Care
● Organizational Skills
● HIPAA Compliance
Verbal and written
communication
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● Patient Education
● Family Support
PATIENT CARE ASSOCIATES 09/2023 to Current
365care, Brooklyn, NY
PATIENT CARE ASSOCIATES 07/2022 to 10/2023
Home Instead Senior Care Home, Manhattan, MT
CUSTOMER SERVICE REPRESENTATIVE 11/2017 to 11/2019 Maximus, Panama City, FL
WORK HISTORY
Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
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Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
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Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
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● Maintained clean, safe, and well-organized patient environment. Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
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Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
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● Maintained clean, safe, and well-organized patient environment. Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
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● Handled customer inquiries and suggestions courteously and professionally. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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● Answered constant flow of customer calls with minimal wait times.
● Answered customer telephone calls promptly to avoid on-hold wait times.
● Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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● Offered advice and assistance to customers, paying attention to special needs or wants.
● Responded to customer requests for products, services, and company information. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Developed strong product knowledge to provide informed recommendations based on individual customer needs.
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New York City College, New York, NY
GED, 2015
EDUCATION
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