Customer Service Specialist

BARBARA J HAMILTON

*******@******.*** 567-***-****

Professional Experience

Verizon Wireless LLC Customer Service Specialist Toledo, Oh 3/22- 10/23 Answering incoming calls from customers with questions, providing customers with service support for Voice, Data, and Video services and features Pick & Tuck Virtual Solutions LLC Owner Fostoria, Oh. 3/15- PresentResponsible for all operations of the business including payroll, hiring, and training of staff to do virtual customer service over the phone and computer. Clean Team Inc. Industrial Cleaning Day Shift Supervisor Toledo, Oh. 6/17-6/18 Responsible for cleaning, mopping, overseeing other staff members that all work is being completed. Responsible for making sure all inventory and supplies were available for all staff. Clean Team Inc. Industrial Cleaning Staff Cleaning Assoc. Toledo, Oh. 10/16-1/19 Responsible for cleaning industrial businesses which include bathrooms, lunch rooms, and offices. Enterprise Holding Inc. At Home Reservation Specialist Fostoria, Oh. 6/15-7/16 Responsible for assisting customers with car reservations for personal rentals and insurance claim customers. Communicate effectively with customers the final costs and all documents that would be required at the time of pick up. Assisted with current reservations and answering any questions they may have. U.S. Bank Call Center Rep. Portland,Or.

3/14-5/14 Responsible for assisting customers with online banking login issues, activating ATM cards and answering questions about customers bank account. Comcast Sales Associate Beaverton, Or. 12/12-3/14

Responsible for promoting and selling Comcast products and services as a way of helping our customers receive the best value for their money. Communicate effectively with customers and display a professional and positive demeanor; think and exercise sound judgment. Service customers via telephone, e-mail, or face-to-face in order to elicit and record customer information and inquiries using a computerized system. Establish needs through open probing and make suggestions and promote appropriate services based on customer interests. Continued training and coaching to improve skills and sales ability. Work in a fast paced environment with a team approach and individual accountability. Comcast Technical Support Rep. Beaverton, OR 3/12-12/12 Responsible for providing technical support for Comcast high speed internet and Comcast Digital Voice Services problems via phone, email and/or instant messaging. Troubleshoots hardware and software issues and communicates with helpdesk to resolve complex issues/problems. Provides technical assistance to insure a positive customer experience. Ensures adherence to the Comcast Quality Experience (CQE). Works with moderate supervision/guidance. Convergys Customer Service Rep Cincinnati, OH Dec 2011-Feb 2012 Interface with customers via inbound calls or the Internet for the purpose of resolving routine problems with products or services.

Renaissance House Inc. House Supervisor Tiffin, OH June 2008 – Dec 2011 Working Manger providing supervision and assistance in the care and management of client households. Skylink Customer Service Dispatcher Findlay, OH January 2006 - May 2008 Dispatch for technicians in repair, installations and new service. Handles customer questions, complaints, billing and technical inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Research and resolve customer concerns and problems for the purpose of retaining and maintaining positive relationships with all customers. Education

Tiffin Academy Of Hair Design Tiffin, OH September 1992 - January 1994 Certification, Cosmetology and Management