Account Manager Senior Financial
Resume:
CHARMAINE JONES
Senior Financial Account Mgr at Verizon
Wireless
PROUD TO STATE I HAVE WORK IN PRIVATE SECTOR AS
WELL AS GOVERNMENT SECTOR IN MANY EXCITING
FIELDS AND I ALWAYS PERFORMED TOP NOTCH AN I
ENJOY WORKING WITH OTHERS OR INDEPENDENTLL
*************@*****.***
Arlington, VA 22209
Work Experience
BILLING AND REPAIR/SALES
Comcast
September 2020 - August 2022 • OH
HANDLING CUSTOMERS WITH REGARDS TO BILLING AND PAYMENTS AND SALES Senior Financial Account Mgr
Verizon Wireless
April 2017 - June 2017 • Boardman, OH
Manager
May 2003 - November 2010
Verizon Wireless- Is the Second Largest Wireless in the Country. My job was To know our products to be a problem- solver and assist our customers with their Payments, Billing questions, adjusting their bills, advising of new plans, etcI Became a lead account manager, would do side-by-side with representatives whom Was struggling within their jobs or whom was on a last warning for performance to Help make them better an always a win/win situation. Per request of my Manager, Was left in charge of team during business meetings, etc. On company Advisory Board Per request and chosen by Management, Vice-President, Regional Managers, for how to better our representatives regarding policies, quotas, etc. Performance Reviews- Seven years received Top Performance reviews. Lead Collection Specialist
Exterra Credit Recovery
June 1999 - April 2003 • Youngstown, OH
Supervisor
Arlington Public Schools
May 1993 - November 1999 • Arlington, VA
A third party collection agency, under the Federal with second Trade Commission laws. Manage various client accounts around the U.S., In Collection of outstanding payments for various Clients, We worked with Customers off their credit reports for possible available credit cards they May have available to pay their debts, assisted working with customers in Working mortgages on their homes and we work closely with their lenders and offered Settlements on debts as well, built a very close rapport with our customers with integrity, trust, and became like a friend to our customers in resolving their debts and reported to credit bureau once resolved. I was a Top Performer for the company receive top bonuses, was promoted to a Lead Collection Specialist, help to develop other account manager per my supervisor by doing side-by-sides, listening to their calls and then showing the account manager how I handle a call an build rapport.
DEPARTMENT SECRETARY
MITRE CORP
January 1990 - November 1999 • TYSONS CORNER, VA
help to develop other account manager per my supervisor by doing side-by-sides, listening to their calls and then showing the account manager how I handle a call an build rapport. Administrative Assistant
Arlington Public Schools
Dr. Sharon E. Ferguson 703-228-6039My position manage 30 schools under the Headquarters and reported to the managing staff on Quincy we manage The budget of the 30 schools regarding their purchase orders, pressured Deadlines that I met for the school psychologist for their reports for meetings with parents, manage all testing materials in the library and accountability of check out and returns, manage the teachers budgets and recertification courses needed, manage for the Director her correspondences, ower point, projects for her school board meetings. I manage all payrolls for the school Psychologist, social workers, worked with Personnel to pull resumes and transcripts for interviewing processor the Directors hiring needs. Supervisor
A third party collection agency, under the Federal with second Trade Commission laws. Manage various client accounts around the U.S., In Collection of outstanding payments for various Clients, We worked with Customers off their credit reports for possible available credit cards they May have available to pay their debts, assisted working with customers in Working mortgages on their homes and we work closely with their lenders and offered Settlements on debts as well, built a very close rapport with our customers with integrity, trust, and became like a friend to our customers in resolving their debts and reported to credit bureau once resolved. I was a Top Performer for the company receive top bonuses, was promoted to a
Secretary
World Bank
• Washington, DC
(World Economist)
Senior Financial Account Mgr
Comcast
• Boardman, OH
Special Agent Van Note, Supervisor Secretary
FEDERAL BUREAU OF INVESTIGATION
• Washington, DC
Held a Secret clearance)
Financial specialist/collection
verizon
Recovery Collection Specialist/Trainer
Exterra Credit Recovery Third Party Collections
Senior Financial Specialist
Verizon Wireless Senior Financial Specialist
Education
New Castle High School
High School
Present • New Castle, PA
Youngstown State University
Business Law
2000 • Youngstown, OH
Skills
Decision Making Stocking Inventory Active Listening Multitasking Cash Management Conflict Resolution Shipping and Receiving
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