Sales Representative Customer Service
Resume:
Christopher Adam Granger
Brea, Ca 92821
*********@***.***
Objective: To utilize my abilities as a dependable, hard-working, intelligent and creative individual in a challenging and rewarding atmosphere.
Summary Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
WORK EXPERIENCE:
2012 – Present U S Bank Fullerton, CA
Mortgage Sales Representative
Thorough knowledge of pricing and underwriting requirements of various mortgage insurance companies.
Working knowledge of underwriting requirements for FNMA, FHLMC, FHA, VA, local bonding programs, and private investors.
Familiar with local, state and national laws (e.g. zoning ordinances, Truth-in Lending, RESPA, energy audit requirements, etc.).
Excellent verbal and written communication skills along with the ability to analyze financial information.
2008 – 2011 TruGreen Anaheim, CA
Branch Sales Manager
Motivate and train sales representatives to operate at or above company performance standards.
Interview, hire and train all new sales representatives.
Map new territories for sales representatives to market.
2000–2008 Washington Mutual Brea, CA
Loan Consultant / Manager
Receive and process residential loan applications, open escrow and title, order and review credit reports, and schedule appointments
Work directly with clients organizing presentations and rallies.
Maintain client database, type reports, spreadsheets, and create PowerPoint presentations.
Process expense reports and check requests.
Responsible for a variety of marketing projects and meeting exceptionally high sales goals.
Provide excellent customer service.
1996–2000 FirstStreet.Com Irvine, CA
Team Manager
Maintained top team in terms of application and funding volume by continuing to meet and exceed goals set by company and maintained the highest pull through rate from application to funding.
Implemented cost-effective marketing techniques to interview and train new hires as needed to continue to grow company beyond expectations, and maintain consistent number of loan consultants that where able to perform at the highest level of customer service.
Created marketing strategies and demographics for marketing materials to maintain customer interest in the company and keep the loan consultants occupied with plenty of work coming in at all times.
1987–1996 Vons Supermarket Whittier, CA
Journeyman Clerk
Wrote schedule for workers in the Deli/Dairy department to ensure coverage and completion of stocking could take place.
Wrote orders to maintain inventory supply and shelves stocked in the Deli/Dairy department with minimal spoilage.
Maintained inventory to company standards by always coming in the top 5 in the region.
Education
Glenn A Wilson High School, Hacienda Heights CA. 9/83-6/87
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