Sales Associate Customer Service

SILVIA RODRIGUEZ

469-***-**** *********@*****.*** Dallas, Texas

OBJECTIVE

To obtain a challenging position in a dynamic and innovative company where I can leverage my skills, experiences, and education to contribute to the company’s success while continuously learning and growing in a professional environment. My objective is to add value to the organization through my strong work ethic, attention to detail and excellent problem-solving abilities while also developing my own skill set and advancing my career in the long term.

PROFESSIONAL HISTORY

7/2022-PRESENT Walmart Kaufman Texas

Sales Associate

• Customer Assistance: I engage with customers to locate their desired products, respond to questions, and direct them to appropriate store areas.

• Cash Register Management: I am proficient in managing transactions, item scanning, and payment processing.

• Inventory Maintenance: I ensure product availability by replenishing stock as needed.

• Customer Service Excellence: I am committed to fostering a welcoming and positive shopping environment for all customers.

• Sales Floor Maintenance: I maintain a clean and orderly sales floor to enhance the shopping experience. 2/2022-PRESENT DFW Workers Dallas Texas

Server/Cashier

• Customer Reception: Extended warm greetings to guests and provided them with menus.

• Specials Promotion: Knowledgeably communicated daily specials and proficiently addressed inquiries regarding the menu.

• Order Processing: Accurately recorded guests' beverage and meal preferences.

• Kitchen Liaison: Efficiently relayed orders to the kitchen staff, ensuring a smooth workflow.

• Meal Delivery: Promptly served guests with their prepared dishes. Transaction Handling: Calculated bills and facilitated payment transactions with precision. 2/2022-PRESENT Network Promos, Samplers Inc. Dallas, Texas Brand Ambassador

• Strategically disseminating product/service information across various online channels, including social media and forums.

• Actively managing and engaging with online reviews to foster customer relations and enhance brand reputation.

• Serving as a brand ambassador at trade shows, effectively communicating company values and product benefits.

• Cultivating a robust professional network to generate leads and establish meaningful customer relationships.

• Maintaining an in-depth understanding of company offerings to provide accurate and persuasive information to prospects.

5/2018-PRESENT Quest Co. Mesquite Tx

Auditor

• Engineered and executed comprehensive quality control systems, establishing and upholding quality benchmarks. Conducted thorough monitoring and analysis of quality performance to assess product adherence to standards.

• Performed meticulous inspection and testing of materials, ensuring strict conformity with industry specifications.

• Partnered with Operations Management to institute robust controls and facilitate continuous quality enhancements.

• Systematically documented all quality assurance processes, maintaining detailed audit trails for compliance verification. Identified and addressed training requirements to elevate quality consciousness among the workforce.

10/2019-11/2021 Dollar General Crandall Texas

Sales Associate/Lead Sales Associate

• Managed financial transactions as a Cashier with high accuracy and efficiency. Responsible for the accurate counting and preparation of tills for the opening crew, ensuring a smooth start to daily operations.

• Prepared nightly deposits, demonstrating trustworthiness and attention to detail. Conducted closing procedures for tills, securing the store's assets for the night crew.

• Maintained inventory through diligent stocking, keeping the store well-organized and products readily available. Executed product claims processes, ensuring accurate store inventory and loss prevention.

• Upheld store cleanliness and organization, contributing to a pleasant shopping environment for customers.

8/2016-6/2017 Storyline Soledad, California

Owner Retail Business

• Specialized in the custom design and sale of printed apparel, including T-shirts. Curated a varied product line featuring clothing, health and beauty items, and fine jewelry

• Managed all aspects of the business from product selection to sales strategy and customer service.

• Implemented innovative marketing techniques to enhance product visibility and drive sales growth.

• Maintained a strong commitment to customer satisfaction, ensuring a positive shopping experience 2015-7/2016 Baylor Scott & White Hospital Garland Texas Patient Care Technician/ Unit Security

• monitoring vital signs and supporting patients with daily living activities. Skilled in maintaining cleanliness and functionality of medical equipment through diligent minor housekeeping.

• Competent in the accurate entry of patient information into electronic medical systems, ensuring seamless patient data management.

• Responsible for the precise input of patient orders, thorough charting, and effective communication support through translation services for patients and healthcare professionals. 7/2006-4/2015 HTPN-Family Medical Center at North Garland & Garland Clinics Garland Tx Certified Medical Assistant

• Proficient Certified Medical Assistant with expertise in recording vital signs, administering medications and vaccines, and conducting EKG and PFT assessments.

• Skilled in performing ear lavages, autoclaving and sterilizing medical equipment, and placing Holter monitors.

• Competent in managing inventory, procuring medical supplies, and ordering specialized items.

• Experienced in assisting with minor surgical procedures and providing comprehensive scribe services during patient examinations.

11/2002-4/2006 Towngate Plaza Medical Center Garland Tx Medical Assistant/X-ray Tech

• Phlebotomy and medical transcription.

• Skilled in assisting with minor surgical procedures and providing support during stress tests.

• Experienced in conducting tympanometry to assess ear health.

• Competent in administering medications and vaccinations as per physician's orders.

• Adept at performing diagnostic imaging procedures, including taking x-rays. EDUCATION

Ultrasound Diagnostic School Dallas, Texas

Medical Assistant Certificate

King City High School King City, California

High School Diploma

SKILLS

Communication Collaboration

Problem-Solving Leadership

Attention to Detail Emotional Intelligence

Time Management Critical Thinking

Data Analysis Project Management

REFERENCES

Available Upon Request

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