Customer Service Payroll Specialist
Resume:
Doretha Gooden
Recruiting and payroll specialist
Memphis, TN 38114
*********@*****.***
Human Resource and customer service experience with practical understanding of business needs Highly effective at incorporating leadership skills to achieve business objectives. Directs projects efficiency while meeting deadlines and budget requirements. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Payroll Clerk
perfecto staffing - Memphis, TN
November 2023 to Present
Entering all payroll, doing invoices and bill out rates . Answering all emails and correspondence from different departments.
Tax Preparer/Assistant Manager/ payroll
Dream Again Financial - Memphis, TN
July 2016 to Present
generating and preparing reports
Responsible for creating and maintaining all client income tax return files Income tax return preparer responsible for preparation and review of federal income tax returns for clients
Client liaison responsible for communication between clients and the IRS Pays employees by calculating pay and deductions and issuing checks. Maintains payroll information by collecting, calculating, and entering data into the payroll system, as well as retrieving data when necessary
Quick books, Adp, paycheck flex Microsoft office and excel spreadsheets are some systems I have used .
• Prepared over 200 to 500 returns seasonally.
• Filed returns for family and friends
Software Used - Taxslayer and Cloudtaxoffice
Customer Service Representative
MATA TRANSPORTATION - Memphis, TN
March 2001 to November 2023
Oversee scheduling for day to day activities.
Communicated with customers and drivers to ensure customer satisfaction Followed all company policies and procedures; complied with all federal, state and DOT regulations. Load planning dispatching & routing.
Account Receivables and cash reconciliation daily. Excel spreadsheets created to send out daily account of funds . Recruiter
Cargill - Memphis, TN
April 2020 to April 2021
Build applicant sources through researching & contacting resources Determine applicant qualifications for position
Arrange candidate prescreen
Arrange drug screen and orientation
Walk candidate through hiring process until he/she is active in system. Office Manager/Administrative Assistant
Excellent Staffing - Memphis, TN
October 2019 to February 2021
Build applicant sources through researching & contacting resources Determine applicant qualifications for position
Arrange candidate prescreen
Arrange drug screen and orientation
Walk candidate through hiring process until he/she is active in system Dispatcher
P b industries - Memphis, TN
January 2019 to September 2019
Oversee scheduling for day to day activities of 15-20 transportation employees Communicated with customers and drivers to ensure customer satisfaction Followed all company policies and procedures; complied with all federal, state and DOT regulations Load planning dispatching & routing
Customer and driver communication verbally, over the phone, via e-mail & fax; negotiated driver pay Recruiter
Federal Express - Memphis, TN
October 2018 to January 2019
Build applicant sources through researching & contacting resources Determine applicant qualifications for position
Arrange candidate prescreen
Arrange drug screen and orientation
Walk candidate through hiring process until he/she is active in system Leasing Agent
Friedman Management - Memphis, TN
March 2015 to November 2017
Meeting with prospective tenants to determine lease terms, receiving security deposits and coordinating with current tenants to discuss lease changes and anything else required or asked . Education
Diploma in Medical Assistant in Medical
College in Human Resource
2016
High school or equivalent
Westwood High School - Memphis, TN
Associate's degree
Skills
• ADP
• Kronos (2 years)
• Auditing
• Interviewing
• SAP
• Fair Housing regulations
• Sales
• Customer service
• Social media management
• Home care
• Supervising experience
• ICD-9
• Analysis skills
• Customer support
• Technical support
• Windows (8 years)
• Swift
• Project coordination
• Employment & labor law
• HRIS
• PeopleSoft
• Office manager experience
• Employee orientation
• Dispatching
• Human resources
• Research
• Negotiation
• Writing skills
• General ledger reconciliation
• Accounting
• Leadership
• Account reconciliation
• Balance sheet reconciliation
• Telemarketing
• Data entry
• QuickBooks
• Microsoft Excel
• Driving
• Financial report writing
• General ledger accounting
• Bank reconciliation
• Accounts payable (4 years)
• Administrative experience
• Accounts receivable
• Microsoft Office
• Recruiting
• Tax experience
• Payroll
• Documentation review
• Retail sales
• Communication skills
• Organizational skills
• JD Edwards
• Filing
• Medical terminology
• Human Resources Management
• ATS
• Microsoft Access
• Microsoft Word
• Computer skills
• Microsoft Excel
• Microsoft Office
• Payroll
• Marketing
• OSHA
• Customer service
• Property management
• Sales
• Microsoft Powerpoint
• Supervising experience
• Negotiation
• Conflict management
• Serving
• Front desk
• CRM software
• Organizational skills
• Communication skills
• Sales management
• Team management
• Profit & loss
• Budgeting
• Continuous improvement
• Software troubleshooting
• Windows
• Medical coding
• Restaurant experience
• ATS
• Administrative experience
• Human resources
• Recruiting
Certifications and Licenses
Professional In Human Resources
Senior Professional in Human Resources
Driver's License
Assessments
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Recruiting — Proficient
August 2022
Managing the candidate sourcing and selection process Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Warehouse safety — Proficient
June 2022
Using safe practices in a warehouse setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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