On-Site Account Management

Summary of Qualifications:

Account Management

Incentive Planning

Recruiting & Retention

Forecasting and Budgeting

National Account Compliance

On-Site Management

Problem Resolution

Training & Development

P&L Responsibility

Strategic Planning

Implementation of On-Sites

Consultative Sales

Awards & Accomplishments:

Winners’ Circle 2016 – Winner for Branch Leader Highest OPR

Winners’ Circle 2015 – Highest OPR %

Winners’ Circle 2013 – Highest OPR %

Winners’ Circle 2012 – Highest OPR $ and %

Winner – Drive Direct Hire Contest Q4 2012, Q1 2013, and Q2 2013

Work History:

Staffmark – Onsite Manager

5/2019 - Current

Build and sustain strategic relationships across all customer organizational levels, ensuring exceptional service and issue resolution.

Collaborate with the customer to forecast and coordinate staffing needs.

Develop and implement recruiting strategies to exceed fill rate and on-time hiring targets.

Conduct new hire orientations and pre-training for seamless transitions.

Lead a specialized recruiting team tailored to account needs.

Manage daily timekeeping and ensure payroll and invoice accuracy.

Perform quality control to maintain client satisfaction.

Provide detailed KPI reports to communicate with clients and identify improvement areas.

Advise temporary employees on performance and attendance.

Ensure compliance with Staffmark Group operations and customer contracts, including background checks and billing.

Maintain accurate account and employee information in the operating system.

Evaluate the performance of temporary employees.

Enforce customer safety programs and conduct accident investigations.

Implement programs to improve KPIs like absenteeism and turnover.

Oversee Profit and Loss statement and financial responsibilities.

The Adecco Group - Regional Recruiting Manager (12 states with 49 on-sites)

11/2018 – 03/2019

Collaborated with account management teams to define strategic and financial objectives.

Analyzed client hiring needs and implemented effective recruiting strategies.

Executed recruiting and fulfillment strategies to meet client needs.

Oversaw candidate sourcing, recruiting, onboarding, and marketing efforts.

Led team meetings for tactical and strategic planning.

Managed recruitment, training, and motivation of team members.

Demonstrated leadership by guiding colleagues toward achieving team goals.

Supervised career development, training, and mentoring of direct reports.

Ensured team compliance with operational skills and competencies.

Created and presented recruiting metrics for management.

Monitored recruiting effectiveness using operational data.

Maintained strong business relationships to ensure client satisfaction.

Participated in client performance reviews.

Collaborated on special projects and additional duties.

Staffmark – Area Manager

09/2011 – 11/2018

Managed a $12M P&L in 2017, maintaining a blended GP% of 16.65%.

Achieved a 30.6% increase over the prior year's performance.

Supervised branch managers across multiple locations to service temporary staffing needs.

Managed and developed branch staff through relationship building, coaching, training, and team building.

Cultivated strong customer relationships and drove business growth via strategic service delivery and proactive problem resolution.

Branch Manager

Supervised Account Managers, Operations Specialists, and On-Site Supervisors to meet customer employment needs within a geographical area.

Developed and maintained excellent customer relationships, promoted new business, and resolved day-to-day issues.

Exceeded revenue by $600k over budget, improved GP% by 4.5%, exceeded OPR 94% over budget and 106% over the prior year, delivering $476k to the bottom line at a 14.2% return.

On-Site Manager

Led recruiting for a Fortune 300 company, including planning, onboarding, training, management, reporting, coaching, and counseling of the contingent workforce.

Maintained 100% contract compliance.

Developed strong customer relationships, resulting in significant business growth and expansion to multiple locations. Increased GP% by 4%

Spherion Staffing – Selling Branch Manager

07/2006 – 11/2010

Developed and implemented a marketing strategy to boost sales and maximize profits.

Evaluated client base potential, developed new accounts, and increased revenue of existing accounts through telemarketing and outside sales.

Maintained communication with clients to ensure successful business development.

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