Customer Service Representative
Resume:
Samson Smith
Customer Service Rep
Sierra Vista, AZ 85635
**************@*****.***
I have five years of call center experience, one and a half years of that is work at home experience. I was an acting supervisor who took escalated calls and answered questions from my team. I have experience with Microsoft office and also possess great communication skills. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Circle K - Sierra Vista, AZ
September 2022 to Present
• Upsold additional products or services to customers based on their needs and preferences
• Assisted customer's with there transactions with fast and friendly customer service.
• Worked third shift and cleaned and stocked the store so it was ready for the next business day Customer Service Representative
Teleperformance USA - Sierra Vista, AZ
September 2019 to May 2021
I work on the Toyota Financial Services campaign at Teleperformance. I have always been one of the top agents on the call floor. I also worked as an Resolution Specialists, where I would handle escalated calls and assist agents with any questions they may have. Toyota is a great campaign to work on to gain valuable experience due to there being so many call drivers and the need to access multiple systems to assist the customer while providing great customer service in a timely fashion. As a result, my multitasking skills have really been honed to an expert level. Customer Service Rep
Teleperformance - Sierra Vista, AZ
September 2016 to May 2018
I worked on two campaigns All-State roadside where I learned how to find people that sometimes did not know where they were. For Dicks Sporting Goods I was able to assist customers with placing orders answering questions and solving problems. I was a acting Sup visor and would handle none call working tickets and emails. I learned how to de-escalate customers and sometimes had to think out side the box to solve the customers problems.
Courtesy Clerk
Circle K - Sierra Vista, AZ
October 2012 to May 2014
I was in charge of cleaning the store stocking the freight and assisting customer working graveyard shift for Circle K. I learned great customer service skills working for this company. Night Stocker
Walmart - Washington, UT
October 2010 to May 2012
I was able to stock freight quickly and correctly Build displays and complete any special projects that needed to be done. I learn great commutation skills working here and improved my customer service skills as well.
Education
G.E.D
Center for Academic Success - Sierra Vista, AZ
May 2001
Skills
• CUSTOMER SERVICE (9 years)
• TYPING (5 years)
• Freight Experience (5 years)
• Commercial Cleaning (1 year)
• Communication Skills (10+ years)
• Financial Services (2 years)
• Telemarketing (5 years)
• Problem solving (10+ years)
• Technical support (5 years)
• Customer service (10+ years)
• Windows (10+ years)
• Financial services (2 years)
• Account management (5 years)
• Documentation review (5 years)
• Upselling (4 years)
Assessments
Sales skills — Proficient
July 2022
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
July 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Professional Skills
Customer Service: Intermediate
Ablilty to do the job: Intermediate
Typing Skills: Intermediate
communication skills: Intermediate
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