Data Entry Customer Service

Frances Crespo

Chicago,Ill 773-***-**** **************@*****.***

Professional profile

Professional Manager with more than 10 years of extensive experience cultivating and developing guest relationships, executing winning sales strategies to exceed top level objectives. Manager with a very strong work ethic and a deep desire to grow within a company. Recognized for strong guest focus, sales, expertise and ability to leverage core strengths to increase profits. Professional fully versed in staff supervision, training, reports, safety procedures, policies, quality control, sensitive and confidential information.

Skills: Microsoft Office (Word, Excel, Outlook, Power Point, Access, Publisher) * Automotive Repair knowledge *Data Entry * Computing * Classification * File * Cash Register * Professional Customer Service * Problem Solving * Multi-tasking * Energetic * Fluent Spanish * Fluent English

relevant experience

Manager/Anthony Speed Auto Repair,LLC. Poinciana, Fl

September 2020 – present

Forecasts goals and objectives for the department and strives to meet them.

Hires, trains, motivates, counsels and monitors the performance of all services department staff.

Prepares and administers an annual operating budget.

Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.

Develops and implements a marketing plan which promotes and repeats business.

Monitors and follow up on parts order

General Manager/ F&H Construction and Remodeling Services, LLC. Jacksonville. Fl

May 2013 – July 2020

Overseeing all the logistics of a construction project.

Prepare cost estimates, budget, work timetables, schedules, allocating responsibilities and team meetings

Established and maintains good working relationships with contractors, vendors, suppliers.

Monthly reports. Invoices, Data Entry, Estimates. Discover, analyze, and resolve variances. Inspections.

Sales Manager/Arlington Toyota. Jacksonville, Fl

February 2018 - July 2019

Responsible for supervising and motivating salespeople and promoting and encouraging strategies to sell vehicles. Organizing schedules, training, interviewing, hiring, and setting goals

Handles customer complaints immediately and according to dealership’s guidelines.

Establishes and maintains follow up with all customers to confirm satisfaction with the service experience

General Manager/Owner : Don Quijote, San Juan, PR

2006-2010

Responsible for leading and managing restaurants. Oversee day -to-day operations

Responsible for recruiting, hiring and training staff, marketing strategies. Overseeing food quality, developing menus as well as greeting and serving restaurant guests.

Purchasing stock, supplies and negotiating best prices with trade suppliers

Payroll, Bank Deposits, Payments to vendors and reports.

Ensure employees work productively and develop professionally.

education

Notary

Real Estate

Credit Repair Certification

Lorain County Community College, Elyria OH 2013

CPR Certification 2015 and RN 2015 (4 years of college * 30 credits)

Instituto de Banca y Comercio, Caguas PR

Technology Executive Secretary – August 2010 to August 2011 (1 year course)

Motherhood

Customer Service and Sales Training ( Certificate )

Loss prevention training

Don Quijote Restaurant 2006

Customer Service Training (Certificate)

Universidad del Turabo, Caguas PR 2006

Engineer ( 2 years in business and basic administration * 25 credits)

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