Program Manager Advisory Services
Resume:
MARCELLA DANZY
******@*********.***
EXPERIENCE
JUNE 2022-PRESENT
SC OFFICE OF RESILENCE
I work directly with the property owners and tenants associated with targeted buyout properties to assist them in the buyout process. Conduct owner application intake, determine eligibility for buyouts and incentives, evaluate duplication of benefits, and provide eligible tenants with relocation assistance.
Undertake assignments given by the Program Manager; prioritize cases and set objectives in consultation with the Manager and the owner/tenant applicant.
Conduct owner application intake appointments via phone and/or in person, screen applications promptly and responsively to identify and request additional documentation as required, ensures completed application documents are uploaded into the system of record, use completed applications to determine owner eligibility for the buyout program and eligibility for program incentives.
Conduct tenant relocation eligibility interviews via phone and/or in person, screen tenant applications promptly and responsively to identify and request additional documentation as required, ensures completed application documents are uploaded into the system of record, use completed applications to determine tenant eligibility for relocation and advisory services under URA.
Provide eligible tenants with relocation advisory services including, but not limited to, provide an explanation of the relocation process, assist in locating comparable replacement dwellings, calculate relocation assistance payments, assist the tenant to complete relocation assistance claims documents, inspects comparable replacement dwellings to ensure they meet program requirements.
Review previous financial assistance received by property owner applicant to determine duplication of benefits; request additional documentation as required; schedule property inspections as needed; notify owner of any duplication of benefits that is found.
Keep detailed and organized case records of every owner/tenant applicant, interviews conducted, documentation received, and communications between the Case Manager and the applicant; Document using standardized forms and enter relevant information into the System of Record database in a timely manner.
JUNE 2018-JUNE 2022
SC DEPARTMENT OF SOCIAL SERVICE
Receives and screens reports of abuse and neglect of adults and children.
Assess information to make critical decisions around the safety and wellbeing of the children/adults involved.
Gathers a broad range of history and information and take into consideration all information in the decision-making process.
Thoroughly and accurately perform background checks, police reports, and economic service investigation.
Utilize critical thinking skills to determine whether there are safety threats or risks.
Identify the children and family needs as well as refer families to the appropriate services and resources that will best benefit them.
November 2017-May 2018
UCI MEDICAL/APPLE ONE
Responsible for resolving outstanding unpaid, unprocessed claims, and denied claims.
Run daily and monthly reports and exported to an Excel Spreadsheet.
Identified accounts with credit balances and process refunds.
Responsible for posting payments to clients’ accounts.
Contact the enters to obtain additional information on accounts for processing.
Apply payments that has not been applied to the account for refund or dissolve payments.
Perform duties related to completing credit balance reports, credit refunds, and write offs in a timely, accurate, and effective manner.
Research, process, post, adjusting, and updating Insurance and Self-Pay payments.
Responsible for set off debt collections, write offs, credit refunds, and credit card balance reports.
JANUARY 2017-NOVEMBER 2017
SC DEPARTMENT OF HEALTH AND HUMAN SERVICES
Assists clients in person or via telephone review applications and resolve client inquiries.
Scans files accurately into OnBase using the correct indexing and county information.
Receives and directs faxes and mail to the appropriate personnel.
Order office supplies and maintain inventory.
Utilize Microsoft Outlook to communicate with external vendors and staff members.
APRIL 2016-JANUARY 2017
UNITED WAY ASSOCIATION
Receives incoming calls and assisted customers with questions or issues regarding claim related activities.
Responded to sensitive, inquiries and made appropriate changes to their accounts.
Participated in classroom training to maintain compliance with current procedures.
Updated the accounts with new demographics.
JANUARY 1988-AUGUST 2015
BLUE CROSS AND BLUE SHIELD OF SOUTH CAROLINA
Researched, validated, and resolved medical claims and performed billing adjustments.
Handled claims procedures effectively and follow-up with the insurance companies.
Monitored claims process and ensured benefits are received as per terms and conditions.
Input various data into specified computer system
Operated numerical and or alphabetical data input from source documents received from clients.
Followed specified data entry instructions.
Edited data received to ensure proper information for billing.
Maintained count of daily work for quality assurance audits.
Monitored and determined claims accuracy using available claims editing tools.
EDUCATION
GRADUATED DECEMBER 2005
BACHELOR’S DEGREE IN SOCIAL WORK
Columbia, SC
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