Customer Service Representative
Resume:
BRIANNA
LEE
Entrepreneur; Dedicated
Professional
Clermont, Florida, 34711
**********@*****.***
Professional
Experience
Youth Development Assistant Cobb Boys and Girls Club May 2010 - May 2012 Medical Record Agent(Contract) Change Health Care June 2012 - August 2012 Technical Support Agent Comcast January 2013 - January 2014 Customer Service Representative VXI Global Solutions February 2014 - January 2016
Home Health Aide Sadie Care February 2016 - March 2019 Responsible for implementing and planning of activites Implement academic achievement activities as well as healthy life style behavior,good characteristics and excellent citizenship skills
Encourage youth to reach their full potiental as a productive,caring responsible citizen Maintained excellent attendance record, consistantly arriving to work on time. Actively listened to customers' resquest,confirming fill understanding before addressing concerns
Indentified issues, analyzed information and provided solutions to problems Following HIPPA guidelines
Working in a demanding and high volume environment Conducting outbound calls to medical office to gain missing information Actively listened to customers' requests,confirming full understanding before addressing concerns
Collecting source data such as customers names,addresses,phone numbers and card information
Enter data into various customer service software
Provide tech support for clients on a wide range of company products Resolve customer issues at a 90% rate
Maintained customer satisfaction with forwardthinking strategies focused on addressing customer needs and resolving concerns
Managing large amounts of incoming calls
Identify and assess customers' needs to achieve customer satisfaction Meet personal/customer service team sales target and calling handling quotas Developed customer base by 45% durning the year 2015 through delivery of quick and accurate service
Answer patient call signals,signal lights,bells or intercom systems to determine patient needs Machine Operator/Assembler/Warehouse Associate Inalfa Roof Systems July 2018 - September 2020
Picker Packer/Ouality Control/Shipper StitchFix October 2020 - October 2021 Material Handler(Contract) Fedex October 2021 - December 2021 Evs Support tech 1 Northside Hospital January 2020 - June 2023 Housekeeper Wyndham Hotel February 2022 - June 2023 Picker Packer Stord June 2023 - Present
Education Highschool Diploma Pebblebrook Highschool, Mableton April 2010 - May 2015 Provide physical support to assist to perform daily living activites such as getting out of bed,bathing,dressing,using the restroom,standing,walking or exercising Transport patients to doctors office,school,work,shopping and daily activites Carried out day-day duties accurately and efficiently Used coordination and planning skills to achieve results according to schedule Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately Completed paperwork,recognizing discrepancies and promptly addressing for resolutions Participated in team-building activites to enhance working relationships Quickly learned new skills and applied them to daily task, improving efficiently and productivity Served customers and followed outlined steps of service Oversaw daily operations to ensure high levels of productivity Participated in continuous improvement by generating suggestions,engaging in problem solving activities to support teamwork
Load and unload trucks and or cans
Sort packages according to location
Lift up to 50lbs
Tape any damaged or open packages
Ensure all packages are labeled
Responsible for providing various cleaning functions to ensure a safe, clean, organized and sanitary environment.
Commit to quality, compassion and service.
Follow oral instructions.
Ability to show repsonsibilty without close supervision Operate necessary equipment/machines
Follow written instructions.
Clean and maintain environment and tools/equipment. Cleaning of occupied patient areas and dismissals. Cleaning other related duties as assigned to ensure the highest quality of service throughout the facility. Patient care is of the highest concern.
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