Customer Service Front End

NICHOLAS HARRIS

Hammond, LA ***** 985-***-****

****.**********@******.*** WWW: Bold Profile

Professional Summary

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Accomplishments

Resolved product issue through consumer testing.

Supervised team of 12 staff members.

Skills

Customer Satisfaction

Staff Management

Forklift Operation

Enter Data

Effective Listening and Communication

Serve Customers

Customer Needs Assessments

Revenue Optimization

Work History

Order Selector 03/2023 to 04/2023

Walmart Distribution – Robert, LA

Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.

Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be vital.

Deckhand 08/2021 to 01/2023

L And L Marine Transportation – Terriheaux, LA

Inspected and maintained deck equipment and supplies. Followed safety protocols and procedures to prevent accidents. Communicated clearly, concisely and politely with passengers and crew members. Inspected and tested safety equipment and emergency response systems. Supervisor 01/2017 to 11/2020

Supreme Toyota – Hammond, LA

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs. Monitored workflow to improve employee time management and increase productivity. Evaluated employee performance and coached and trained to improve weak areas. Customer Service Manager 01/2021 to 01/2022

Amazon – Remote

Resolved customer complaints while prioritizing customer satisfaction and loyalty. Took ownership of customer issues and followed problems through to resolution. Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.

Education

Bachelor Of Applied Arts And Science: Humanities And Social Studied 08/2015 Delgado Community College - New Orleans, LA

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