Front Desk Customer Support
Resume:
**********@*****.***
Bennettsville, SC 29520
Skills
Operations Management
Inventory Control
Goal-Oriented
Inbound and Outbound Calling
Customer Support
MS Office Proficiency
Education And Training
10/2023
Medical Billing And Coding:
Medical Insurance Coding
Bryant And Stratton College
Online
Tara Hailey
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Experience
Sandcastle Resort- Front Desk Supervisor
Myrtle Beach, SC
02/2024-Current
• Welcoming and greeting guests
• Ensuring guest satisfaction by providing information, assistance, and general hospitality.
• Keeps the front desk area clean and organized.
• Works with housekeeping staff to ensure rooms are cleaned for incoming guests.
• Notifies maintenance of any issues found by guests
• Making reservations for guests and managing all emails with their concerns
• Make schedule for front desk agents based on vacancies.
Smoker's Town - Manager on Duty
Bennettsville, SC
11/2021 – 02/2024
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Trained new employees on job duties and company policies.
Maintained inventory levels by ordering supplies as needed.
Managed payroll records for accurate tracking of hours worked by staff members.
Ralph Lauren - Customer Service Associate
High Point, NC
02/2020 - 10/2021
Developed relationships with key clients through regular contact and follow-up communication.
Answered phone calls from customers promptly and courteously.
Took special orders in person and over telephone, generating additional revenue every month.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Arauco Na - Production Operator
Bennettsville, SC
06/2013 - 02/2020
Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
Monitored inventory levels and notified appropriate personnel when restocking was needed.
Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
Followed detailed instructions for operating complex manufacturing equipment in a safe manner.
Complied with all relevant health and safety regulations while performing job duties.
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