Front Desk Customer Service
Resume:
ll
J
aa
“
D'ANNA DAVIS
Charlotte, NC. 28227
*************@*****.***
PROFESSIONAL ASSETS.
Experienced Management Professional known for adding value to operations, skills Include:
MS Office Results Driven Customer Service Leadership
Good Communication Medical Billing Coding
PROFESSIONAL EXPERIENCE
Piedmont Airlines
2021- PRESENT
« Ramp Manger/ Reports Manager
« Ramp Agent 2020-2021
Hyatt Hotel 2018-2020
* Supervise Front Desk, Train new Front Desk Personnel,
¢ Help with end of night, start of day procedures,
« Assist with Breakfast setup, Bartend and prepare for luncheon when need
Peak Resources 2017-2018
Reception, Admission Assistant Train new personnel
Utilize Matrix, CMC (Cerner), NOVANT (EPIC) Carolina Medical Lab, VOHRA wound Physicians Portal for daily
operations in Medical Records.
Qualitative Quantitative analysis of Medical Records
Biglots 2015-2019
Customer Service, Fumiture Counts and Orders
Furniture Supervisor
UNITED SUPPORT SERVICES Reception
Reception Coordinate office
Coordinate office operations operations
Medisoft
Syracuse Community Health Center
Patient Registrar
Medical Assistant
ACA Navigator (Obama Care)
Store Manager, Family Dollar, Syracuse, NY 2007-2010
Coordinate inventory control, receiving; merchandising (plan-a-gram) and store maintenance.
Highest sales growth in region; store was chosen as a model store for district.
Led store to rank in top 100 locations from a national region.
Reduce shrinkage by $50,000+/ year in 3 stores.
Manage store level operations, including hiring, training, scheduling, and evaluation
Handle budget planning and tracking, accounting and payroll
EDUCATION
SUNY Educational Opportunity Center, Syracuse, NY
Certificate in Peer Support
08/2014
Medical Secretary Program 09/2011
Computer Software Training 01/2011
College Preparation Program
2007
Contact this candidate