General Manager Service

CURRICULUM VITAE

Mr. Tirachai J. Yenchai

- ***** Nittany Lion Cir Hagerstown Mobile Number: 901-***-**** MD 21740 E-mail : ********.****@*****.***

LineID: Tirachai.8181

EDUCATION

May 28, 1995 MOUNT IDA COLLEGE NEWTON, MASSACHUSETTS, USA Bachelor of Science in Hotel & Restaurant Managements January, 1994 KATHERINE GIBBS SCHOOL, BOSTON, MASSACHUSETTS, USA Fifteen American Hotel and Motel Association Certifications including: Financial and Accounting, Food and Beverage Service, Cost controlling etc. April, 1978 INDUSTRIAL ENGINEERING OF TECHNOLOGY COLLEGE Bangkok, Thailand Diploma of Electrical Engineering

EMPLOYMENT

Oct 22 –Present

Silk Thai Bar & Restaurant, 1580 Wesel Blvd. Hagerstown, MD 21740 General Manager & Owner Representative.

Manage and oversee the entire restaurant operation

Deliver superior guest services

Ensuring guest satisfaction

Plan and develop guest loyalty programs

Participate at local food events

Respond efficiently to customer questions and complaints

Hire new employees Training and evaluate staff performance

Estimate consumption, forecast requirements and maintain inventory Manage restaurant

Nurture a positive working environment

To support the owner to find the right contactor / technician with the best price

Set up preventive maintenance for all equipments with local contractors Mar 2020 – September 30, 2022

Caregiver to Mr.Bill Thomas MEMPHIS, TENNESSEE, USA

Assist patient with getting out of bed in the morning and helping him get dressed

Bathe patient, check individual’s vitals first thing during this time

Perform a variety of choices for the patient such as doing laundry, going to store to purchase groceries and directing proper use of medication

Offer transportation to patient so he can continue being an active member of the community.

Prepare meals for the patient so he can keep a healthy, balanced diet

Hygience to Mr.Thomas care to maintain cleaniness for overall in diary routine Personal Care Aide

Administered personal hygine assistance to patients at their bedside

Maintained patients’records, and retrieved them when asked by supervisor

Trained family members on how to care for loved one when staying with them, and showed people how to perform the basics of CPR.

Collaborated with other healthcare professionals, such as physiotherapists, to give patients more adequate care

Home Health Aide

Helped patients with personal care, which included washing bed linens, washing clothing, and ironing clothing

Directed patients how to use new medical devices, such as a new prosthetic or crutches

Offered companionship to patients, and played games with them or read to them

Massaged patients to offer comfort or to apply a specific treatment June 2014 - Feb, 2020

GENERAL MANEGER / PROJECT

MANAGER BAAN YENCHAI HUA HIN

Coordinator with all contractors to get the construction finishes on time

Plan and set up team for pre-opening

Oversee the activities and program

Hiring Schedule and working schedule

To ensure all guests have an excellence experience etc. Sept, 2010 – April, 2014

GENERAL MANAGER

SUMMIT WINDMILL GOLF CLUB & SPA

RESORT SAMUTPRAKAN, THAILAND

Manages all aspect of the Club House

Approves plans, budget, staffing and general operating procedures for all departments

Functions as an administrative link between departments

Monitors safety conditions and employees’ conformance with safety

Procedure and assures the effective training for these programs is conducted in all departments

Maintains contact with members and helps assure maximum membership satisfaction November, 2005 - September, 2010

OPERATIONS MANAGER

CHIVA-SOM INTERNATIONAL HEALTH RESORTS

Co., Ltd. HUA HIN, THAILAND

Oversee of the entire operation in the resort

Planning, organizing, and directing all resort services

Make sure staff deliver a standard of service beyond guest expectation and monitor guest feedback through Service Quality

Committee (SQC)

Greet guests on arrival and departure and handle guest issues

Established Standard Operating Procedures (SOP) for resort

Supervising maintenance, supplies, renovations and furnishings

Create energy saving program for sustainability

Received Green Globe Certification for resort

Ensuring compliance with licensing laws, health and safety and other statutory regulations. etc.

Coordinated CSR activities through community development organization

Preserve Hua Hin

April, 2005 - June, 2005

GENERAL MANAGER

AMARI TEAK GARDEN

RESORT CHIANG RAI,

THAILAND

Set up target orientation with head office

Prepare SOP (Standard Operation Procedures)

Execute plan and oversee all implementations

Establish recruitment and conduct training for all departments. etc. September, 2003 - March, 2005

GENERAL MANAGER

KHUM PHAYA RESORT & SPA CENTRARA BOUTIQUE

COLLECTION CHIANG MAI, THAILAND

Start-up pre-opening plan for resort &spa

Project planning with team leader & contractor. etc.

Oversee Khum Kan Toke one of the largest Lanna Dinner with entertainment restaurant April, 2000 - August, 2003

GENERAL MANAGER

SIGMA RESORT CLUB & HOTEL (RCI)

CHOLBURI, THAILAND

Oversee hotel / condominium standard operation

Develop team Sales & Marketing Strategies

Set up new operation manual to all departments

Carrying out inspections of property and services. etc. October, 1998 - March,2000

GENERAL MANAGER

SURASAMMANAKHAN CONVENTION CENTRE

SURANAREE UNIVERSITY OF TECHNOLOGY (SUT)

NAKORNRATCHASRIMA, THAILAND

Pre-opening set up: Recruiting, Budgeting, Sales & Marketing Plan and Strategy, Project Concept, Return on Investment. etc.

Consultant to the Planning & Development Division (In cooperation with government) September, 1996 - September, 1998

GENERAL MANAGER

ANDAMAN CLUB, MYANMAR

Develop business plan for Sales & Marketing, Operations, Human Resources and Financial Plan

Oversee the overall profitability of Casino and Hotel’s outlets. etc. RESIDENT MANAGER

ANDAMAN MARINE COMPANY LIMITED

BANGKOK, THAILAND / MYANMAR

Pre-opening set up, recruiting, budgeting, marketing plan strategies, project concept. etc.

Develop operation plan of “The Floating Hotel (91 rooms, restaurant, cocktail lounge and game rooms)

Dealing with contractors and suppliers etc.

September, 1995 - August, 1996

EXECUTIVE ASSISTANT MANAGER/FOOD & BEVERAGE DIRECTOR CLUB ANDAMAN BEACH RESORT PATONG BEACH, PHUKET, THAILAND

Oversee the Operation of Front Office, Housekeeping, Engineering, Food & Beverage. etc.

Increasing the average room rate and occupancies by implementation of effective yield management strategies

Establish training manual and training program for department February, 1995 - July, 1995

SENIOR BEVERAGE

MANAGER

THE WESTIN HOTEL & CONVENTION

CENTRE PROVIDENCE, RHODE ISLAND,

USA

Budgeting control the entire management of Multiplex Lounge (Three bars and one restaurant)

Increasing of revenue by creating and implement of new project and promotion ideas

Supervise with many nationalities and Food & Beverage Training with Human Resources August, 1991- September, 1994

RESTAURANT MANAGER

BOSTON CHICKEN.INC

CAMBRIDGE, MASSACHUSETTS, USA

Responsible for the exciting and vibrant restaurant chain included customer service, take-out, and catering service

Food and Beverage purchasing, labor and food costs management, inventory control, accounting. etc.

Sale-revenue / P&L statement reporting and employee relations SPECIAL TRAINING

February, 1995 THE WESTIN HOTEL, PROVIDENCE, RHODE ISLAND, USA

· Leadership skills workshop

· Team effectiveness workshop

· Effective Food service Marketing

· Controlling cost in Food & Beverage Service

August, 1991 BOSTON CHICKEN MANAGEMANT DEVELOPMENT PROGRAM CAMBRIDGE, MASSACHUSETTS, USA

· Certificate of Achievement Award

·

September, 1991 NATIONAL RESTAURANT ASSOCIATION CERTIFICATE KATHERINE GIBBS SCHOOL, BOSTON,

MASSACHUSETTS, USA

· The applied food service sanitation courses

· Managerial approach

September, 1991 SERVSAFE CERTIFICATE OF COMPLETION April, 2003 DIPLOMANTIC SPEAKING INSTITUTE

SURASAMMANAKHAN CONVENTION CENTRE

SURANAREE UNIVERSITY OF TECHNOLOGY (SUT)

NAKORNRATCHASRIMA, THAILAND

· Human Resources Development (Three Sound Theory) August, 2003 THE ENVIRONMENT MANAGEMANT FOR HOTELS AND RESORTS DUSIT THANI, PATTAYA, THAILAND

· Environment Action Plan

· Environment Checklists

· Measure Environment Performance Hotel Audit. etc. November, 2009 ENVIRONMENTAL & SOCIAL SUSTAINABILITY

· Save environmental and reduce waste

August, 2023 CERTIFICATE OF AWARD OF THE ALCOHOL AWARENESS COUR AWARDS & ACTIVITIES

December, 1999 THAITECH’99 SURANAREE UNIVERSITY OF TECHNOLOGY

· Certificate of Achievement in Accommodation, Food & Beverage Management

May, 1999 HEALTH DEPARTMENT OF NAKORNRATCHASIMA

· Certificate of Clean Food – Good Taste

August, 2003 PUBLIC HEALTH OF PATTAYA CHOLBURI

· Certificate of Clean Food – Good Tast

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