Administrator, Customer Care Professional, Manager

CAMELLIA R BHAGWANDAT

[***] ***-**** *************@*****.*** Bowmanville, Ontario

PROFILE

Highly Motivated and Dedicated Managerial, Administrative and Customer Care Professional with Great People Oriented Skills with over 20 years of Experience. Exceptional ability to Mulit-task and Prioritize effectively to Complete Tasks according to Timeline.

SUMMARY Of SKILLS & QUALIFICATIONS:

•Strong administrative, supervisory & customer service skills

•Excellent at communicating with staff, customers, and co-workers

•Able to work well in a team or independently, also with little supervision

•Dedicated to professionalism and highly motivated toward goal achievement

•Proficient in Microsoft Office Suite [Outlook, Word, Excel, Access, Power Point, and Adobe Illustrator]

•Training in Power BI to do Charts /Reports etc

•Well organized and highly versatile with the ability to multi-task effectively and fill in for others when necessary

WORK EXPERIENCE

ADMINISTRATOR Robinson Solutions /GM Canada March 2024 – Present

Create Performance End of Shift Reports & Visual Charts from Data collected each day using Excel and Power BI Applications

Check 'Salaried Time Keeping System' & Excel Timesheets & Update Yearly Calendar Vacation Tracker Bi-Monthly for CCA Salary Team for Payroll

Upload Documents to IQ Library for CCA Teams in the Plant [Box Build, Unitize & Warehouse]

Send out Links for Safety Talks to be Signed Off for Oshawa OEM Team

Input UNIFOR Safety Change of Representative for Oshawa OEM when requested

Onboard and Offboard of All Bundled Services which includes ‘Access Card Requests’, ‘Cell Phone Requests’, ‘Prescription Safety Glasses Requests’ and ‘Requirements through the IT Portal for ‘Applications’, ‘Computer & Accessories’ and ‘Software’ needed for New Employees

OFFICE ADMINISTRATOR TFT Global Inc /GM Canada May 2022–May 2023

•Ensured payroll details sent to Human Resources for processing

•Sent purchase orders on a weekly basis for invoicing using Excel

•Prepared excel spreadsheets for various tasks daily

•Was responsible for transmission of contracts to customers for approval

•Purchased safety items and office supplies for ‘4’ Buildings

•Maintained all documentation and filing systems

CYCLE COUNTER TFT Global Inc /GM Canada January 2022–May 2022

Performed daily cycle counts

Monitored, researched, and controlled inventory discrepancies daily

Maintained product identification, location, and lot code accuracy

Reported discrepancies of over /under amounts and any damaged products

CAMELLIA R BHAGWANDAT

[289] 988-2825 *************@*****.*** Bowmanville, Ontario

CUSTOMER CARE PROFESSIONAL Sykes/Alpine Access September 2018–June 2021

•Handled inbound calls from customers who needed assistance with issues linked to their cable, home internet, home phone and wireless services and bills

•Took back-to-back calls solving each customer’s problems promptly and effectively

•Paid attention to details and offered basic trouble shooting options

•Connected with customers, built a rapport with them, and offered call resolutions

•Educated customers about all applicable offers and promotions

•Used strong computer skills with the ability to navigate through multiple computer systems to research and provide the most accurate information at all times

MERCHANDISING ADMIN ASSISTANT McGregor Industries January 2008–January 2018

•Prepared Excel Spread Sheets with information for Sales Representatives [Global]

•Designed Planograms and CADs with Adobe Illustrator for Sales Representatives

•Ensured Price Lists were sent to the Sales Reps in time for the upcoming Seasons

•Updated Line Plans for All Regions (Global) [working with Microsoft Access]

•Member of Health and Safety Committee for duration of employment and First Aid Certified

•Managed Switchboard some days, which included answering the phones, [with multiple lines and over 50 extensions], meet and greet guests and did DHL, FedEx and other shipments

•Assisted other Departments as needed

CLIENT CARE REPRESENTATIVE Bell Mobility April 2007–December 2007

•Ensured Customers were satisfied with complaints resolution

•Most of my Customers never had to call back due to total satisfaction

•Built Company Sales from Customers’ purchases

STORE MANAGER Sinclair’s Bargain Centre [Jamaica] June 1996–December 2005

•Taking over store in 1996 and having it make number ‘7’ in 1999 from bottom of the line out of 21 stores

•Supervised a staff of 30 or more [during peak seasons], and delegate various job functions

•Performed administrative, human resources and clerical duties, including payroll & purchasing

•Prepared daily bank deposits [handling substantial amounts of cash

•Addressed customer complaints to ensure customer satisfaction

•Competently performed any staff duties in an emergency as required

OTHER EMPLOYMENT HISTORY

Exec Assistant /Villa & Reservation Manager - Sunshine Jamaica 1988-1996

Manager /Cashier – Haber’s Shell Service Station [Jamaica] 1983-1988

EDUCATION

Basic Tax Course H&R Block September–December 2008

Diploma Duff's Business College Ltd January 1982–March 1983 Kingston, Jamaica

Business Administration, Management and Accounting

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