Customer Service Office Manager
Resume:
Shaneka Lee
McKenney, VA *****
*************@*****.***
Goal-oriented administrative professional with 20+ years of experience seeking to obtain a permanent position with a respected company. Well-versed in office and administrative functions. Additional skills and experience include:
●
● Flexible and dependable ● Scheduling and calendar management
● Proficient multi-tasker ● Bookkeeping
● Strong work ethic ● Administrative tasks
● Proficient in Microsoft Office Suite ● Employee payroll
● Effective communication skills ● Childcare
● Customer service skills
Work Experience
PCA Personal Care Assistant/Caregiver
Personal-Touch Home Care-Stony Creek, VA
May 2024 to August 2024
1. Supervised medications
2. Assist with dressing and feeding.
3. Helped with bathing and grooming.
Business Office Manager
Spike Lee Hauling & Maintenance-McKenney, VA
March 2017 to May 2024
● Maintain and process invoices, deposits, and money logs.
● Complete payroll for employees and maintain detailed records of procedures.
● Handle day-to-day accounting processes to drive financial accuracy.
● Track expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
● Record deposits, reconcile monthly bank accounts, and track expenses. Customer Service Representative
Maximus-Chesterfield, VA
June 2021 to April 2024
1. Answered phones.
2. Answered questions and complaints from customers. 3. Processed orders and applications
Owner/Operator
Eba’s Daycare-McKenney, VA
August 1999 to January 2016
● Monitored children’s activities to verify safety and wellbeing.
● Implemented daily routines and activities to stimulate and engage children.
● Read stories, sang songs, and facilitated creative play.
● Responded to inquiries from parents and guardians.
● Assisted in potty training and toilet hygiene.
● Helped children develop motor skills in preparation for preschool and kindergarten. Education
Associate of Applied Science in Technology
Southside Virginia Community College - Southside, Virginia, US May 2023
Certification
Southside Virginia Community College - Southside, Virginia, US March 2023
Skills
• Bookkeeping (4 years)
• Administrative experience
• Calendar management
• Office management (10+ years)
• Payroll (5 years)
• Childcare
• Account reconciliation
• Communication skills
• Microsoft Office (5 years)
• Daycare
• Cash handling (10+ years)
• Customer service
• Accounts Payable (5 years)
• Accounts Receivable
• Medical collection
• Organizational skills
• Microsoft Word
• English
• Time management
• Computer literacy
• Microsoft Access
Certifications and Licenses
Certified Medical Office Assistant
CPR Certification
Assessments
Customer focus & orientation — Completed
April 2024
Responding to customer situations with sensitivity Full results: Completed
Administrative assistant/receptionist — Proficient March 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate