Customer Service Medical Billing

Pamela German

**** ********** **** #** ***********, SC 29485 843-***-**** *************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional with 8+ years of customer service experience, able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Effective problem-solver and decision-maker, able to assess situations and identify solutions.

Attention to detail needed to maintain high levels of accuracy.

Provide customer service in a professional, timely, and efficient manner.

Microsoft Office Applications – Word, Excel, and PowerPoint Type 30 WPM.

KEY QUALIFICATIONS

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations

Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Medical Coding (ICD-10-CM HCPCS CPT) Medical Billing Accounts Receivable Collections

Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Workers Compensation

Government (Medicare & Medicaid) Third Party Payers Managed Care (HMO, PPO, and POS)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024

WORK EXPERIENCE

Ultimate Medical Academy – Summerville, SC 11/2022 – 03/2024

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

Sodexo – Gaithersburg, MD 02/2020 – 11/2022

Cafeteria Associate

Greeted customers, answered questions, and sold and upsold menu items and specials.

Performed skilled tasks necessary for the preparation and serving of meals.

Met standards of local, state, and federal health and safety regulations.

Established priority order of tasks necessary to complete an assignment.

Aramark Campus, LLC – Philadelphia, PA 06/2018 – 02/2020

Cashier / Customer Service

Trained new hires, offered fast and friendly service, operated cash register, scanned merchandise, accepted payments, and maintained the overall appearance and cleanliness of work area.

Worked as part of a team and interacted with diverse customers and staff members.

Accounted for cash drawer at end of shift.

Followed policies as they related to customer confidentiality.

City of Charleston Recreation Department – Charleston, SC 10/2016 – 06/2018

Teacher Aide / Assistant

Assisted the classroom teacher in the general supervision and management of the children and the implementation of the daily program.

Maintained a nurturing environment, worked as a team to ensure high quality programs, and kept accurate records.

Remained sensitive to the needs of others and related well with children and co-workers.

Hannibal’s Kitchen – Charleston, SC 07/2012 – 10/2016

Hostess / Cashier / Customer Service

Served a major role in establishing the atmosphere for the guests.

Took orders and delivered food and beverage items quickly and efficiently in a fast-paced environment.

Courteously greeted patrons and directed them to their tables, and ensured surroundings were inviting by making certain front area was clean, neat, and organized.

Accepted payments and managed flow of customers to ensure servers were able to provide high quality service.

Worked effectively in a team-oriented environment.

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