Customer Service Flight Attendant
Resume:
Troy Herndon
Resume/Qualities
Grand Ridge, FL **442
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I am dependable and detail oriented. I provide well rounded customer service, have strong written and oral communication skills, and I have the ability to think and react quickly. I'm friendly, energetic, self motivated, professional, and offer strong work ethics. I work effectively with teams, as well as independently. I have a proven history of excelling while working in fast paced environments. I have held many long term positions. I will go above and beyond my list of duties if given the opportunity to work with your team. I look forward to meeting with you to discuss your requirements for the position you have open. Whether it's working as a CNA, flight attendant, for the railroad, postal service, or any other type of job, I look forward to giving my very best, being professional, courteous, respectful, committed, and on time. If it's a job or position that I've never worked before, if the employer is willing to train me, I'm willing to learn. I worked for my most recent former employer for nearly three years and my previous employers for over two to three years. My most recent job was as a CNA at HCA Florida Capital Regional Hospital in Tallahassee, Florida, where I started working after have finished my training, school, and passing the Florida State Board on May 28, 2021, having scored a 100, and becoming certified. Before working the medical field, I worked Security, Corrections, Law Enforcement, Hurricane Disaster Relief, and Restaurants. What ever my occupation, I enjoy helping, assisting, and serving others, and I look forward to seeing where life takes me next.
Thank You
Troy Alan Herndon
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Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Behavioral Specialist
Agency for Persons with Disabilities-State of Florida-Chattahoochee, FL June 2019 to Present
The Care, Custody, Control, Supervision, and observation of Residents who have been found to be incompetent, and who are still awaiting to stand trial. Duties involve counting, escorting, feeding, restraining, searching, counseling, and monitoring residents. Other duties also include report writing, 2 way radio communications, key control, security checks, answering the phone, and knowing where exactly all residents are at all times. Job required working a lot of over time. I've worked as much as 66 hours over time in a two week pay period while employed there. Certified Nursing Assistant
HCA Healthcare-Tallahassee, FL
October 2021 to July 2024
Changing patients, taking vitals, helping feed patients, bringing them food and drinks, cleaning patients, bathing patients, answering telephone, transporting and escorting patients, changing linens, administering CPR, and setting alarms.
Monitor
Metric Engineering-Chipley, FL
November 2018 to May 2019
Job involved monitoring hurricane clean up workers, making sure safety guidelines, laws, rules and guidelines were followed, upheld, and adhered to. Job required working 7 days a week, 12 hours per day, except when bad or severe weather was present or anticipated, at which time employees wasn't allowed or able to work, due to the job being outside. As much as 84 hours a week was worked, as long as the weather permitted it.
Server's Assistant
SANTA FE CATTLE CO-Enterprise, AL
October 2018 to November 2018
Job was part time. Job responsibilities included cleaning and wiping off tables, along with removing all dishes on every table, after customers left the restaurant. Also involved taking those dishes in the kitchen and giving them to the dishwasher. This was to assist server's, make their job easier, and allow them more time to better serve customers, rather than have to clean tables. It was also to help waiting customers be able to be seated much sooner, and not have to wait so long to be seated. I was staying with someone for the month I worked there, due to the damage caused at my home 90 miles away, caused by Hurricane Michael. Once power was restored at home, and trees were removed, I was able to go back home, get a full time job with a hurricane disaster relief company (Metric), and therefore resigned from this part time restaurant job.
Driver
Florida State Hospital-Chattahoochee, FL
February 2018 to July 2018
Job involved driving a truck to various destinations located through out the hospital, delivering and picking up food carts. Safety was also a big part of the job. Correctional Officer
The GEO Group, Inc.-Graceville, FL
August 2014 to October 2017
Job responsibilities included the care, custody, and control of inmates. This included but was not limited to counting, counseling, escorting, monitoring, restraining, searching, and supervising inmates. This also included report writing, 2 way radio communications, answering the phone, key inventory, switchboard operations, security checks, loading and unloading weapons, signing in and out visitors, transportation, typing, annual training in firearms, defensive tactics, and CPR. Job required working 12 hour shifts, and a lot of over time.
While there, I received an award/certificate for having worked at least a full year straight with perfect attendance.
Police Officer
Gretna Police Department-Gretna, FL
July 2015 to January 2016
Job responsibilities included serving the public trust, protecting the innocent, and upholding the law. Job also involved being on patrol, responding to dispatch calls, pulling vehicles over, making arrests, report writing, collecting evidence, writing traffic citations, weapons training, defense tactics training, and CPR training. This job was part time, and was a second job, as my full time job was working in Corrections at the time.
Armed Security Officer
Wackenhut Security Corporations-Chattahoochee, FL
January 2014 to December 2014
Job responsibilities included being assigned to various places, primarily to a rest area just off I-10, where both westbound and eastbound travelers were allowed and able to stop at while traveling through the area. Other than not having the authority to detain and arrest people, it was almost identical to a police officer's job. Job duties involved the safety and well being of traveler's visiting the rest area, and making sure that all laws, rules, and guidelines were adhered to by any and everyone that visited the rest area. Job required carrying a loaded holstered weapon, ammunition, and baton. I was also assigned to protecting a judge in Tallahassee while with this employer. I worked primarily at the Chattahoochee, FL rest area, and some times in and around the Tallahassee area, however the main office or closest office location with this employer was in Jacksonville, Florida.
Server
Travel Centers of America Country Pride Restaurant-Marianna, FL November 2012 to November 2014
I worked as a server, although before that position there, I also worked there as a dishwasher and a cook. Job responsibilities included welcoming guests, giving the guests menu's, taking their drink and food orders, entering those orders into the computer, and bringing the food and drinks to the guests. Other duties included refilling their drinks, cashing them out, and removing dishes and cleaning off the tables after the customers were gone. Working this position required listening, patience, multi tasking, working fast, along with being kind and courteous to all customers. Correctional Officer
Jackson County Correctional Facility-Marianna, FL
November 2006 to July 2010
Job responsibilities included the care, custody, and control of inmates. This included but was not limited to counting, counseling, escorting, monitoring, restraining, searching, and supervising inmates. This also included report writing, 2 way radio communications, answering the phone, key inventory, switchboard operations, security checks, loading and unloading weapons, signing in and out visitors, transportation, typing, annual training in firearms, defensive tactics, and CPR. Job required working 12 hour shifts, and a lot of over time.
Correctional Officer
Corrections Cooperation of America-Gretna, FL
April 2001 to August 2004
Job responsibilities included the care, custody, and control of inmates. This included but was not limited to counting, counseling, escorting, monitoring, restraining, searching, and supervising inmates. This also included report writing, 2 way radio communications, answering the phone, key inventory, switchboard operations, security checks, loading and unloading weapons, signing in and out visitors, transportation, typing, annual training in firearms, defensive tactics, and CPR. Work hours were 8 hour shifts, however, a lot of over time was required. While there, I worked as much as 70 hours, 45 minutes over time, in a two week work period.
I received an award/certificate for having had perfect attendance for one straight year, then also another for two consecutive years perfect attendance. I also received an award/recognition for going above and beyond the employer's expectations, and was even chosen to fly and travel to another one of the employer's locations (Kentucky), where they were short staffed, where I worked a month, was offered a promotion if I stayed there, before I decided to return home and continue working at Gadsden Correctional Facility.
Education
State Certification in Nursing Assistant
Chipola College - Marianna, FL
January 2021 to April 2021
State Certification in Law Enforcement
Chipola College - Marianna, FL
October 2011 to August 2012
State Certification in Corrections
Chipola College - Marianna, FL
January 1995 to October 1995
Skills
• Applied Behavior Analysis
• Crisis Intervention
• Developmental Disabilities Experience
• Social Work
• Communication skills
• Psychology
• Report Writing
• Behavioral Health
• Crisis Management
• Individual / Group Counseling
• Behavioral Therapy
• Law Enforcement
• Patient Monitoring (10+ years)
• Autism Experience
• Customer service
• Vital signs
• Hospital experience
• Customer service
• Supervising experience
• Security
• Driving
• Load & unload
• Behavioral therapy
• Serving
• Patient care
• Nursing
• Caregiving
• Long term care
• Restaurant experience
• Typing
• Social work
• Behavioral health
• Cooking
Certifications and Licenses
CPR Certification
CNA
BLS Certification
LPN
Driver's License
May 2017 to June 2025
RN License
Assessments
Case management & social work — Proficient
June 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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