Customer Service Representative
Resume:
OLUWATOSIN
OLAMIDE
JOSEPH
Customer service
rep,editorial
intern,Human
resource,Cashier.
DOB:17/05/1999
Sex: Female
Nationality: Nigerian
Contact
Address
,58 Balogun street shomolu.
Phone
*********@*****.***
Skills
MS Office
Very Good
Planning and Coordination
Very Good
Self-Motivated
Excellent
Account Reconciliation
Good
Financial Management
Give meaningful contribution to a sustained success and growth of any firm or organization I belong to and to attain worthy and fulfilled position through hard-work, Dedication and consistency. Work History
2023-Date Human Resource Specialist
Trust Tech limited
• Hiring and recruitment. .
• Perform orientations and update records of staffs.
• Process payroll and resolve any payroll errors.
• Documenting rules and regulations.
• Performance management.
• On-boarding and training
• Oversees the completion of compensation and benefit document. .
• Planning and scheduling meetings.
2022- 2023 Customer Service Representative
ARIK Airlines
• Managed large amounts on incoming phone calls.
• Identify and assess customers’ needs to achieve
satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate
solutions and alternatives within the time limit follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and
policies.
2021-2022 Cashier
Dominos Pizza
• Balancing cash registers and issuing receipts to customers Collating payments and also keeping
records of transactions
• Attending to customers questions, guided and solved queries of customers Maintains a clean and orderly workstation With ensuring shelves are stocked .
• Accepting payments from customers and also ensuring prices are correct
• Controlled and checked outgoing merchandise
• .Greetings customer by Providing a positive customer Excellent
Information gathering
Good
2018 AFRIGLOBAL LIMITED
(NYSC)
• Greet guest and provide them with superb customer service.
• Answer all client questions and incoming calls
• Accept all letters and packages and distribute them to all their respective departments.
Monitor, organize and forward Emails.
Education
2023 Nysc Certification: Afriglobal limited
anthony lagos
2021 First Degree: Business Adminstration
The polytechnic Ile-ife
Grade: Lower Credit (2:82)
2009 First School Leaving Certificate: Frangeorgia private school akoka lagos
2014 West Africa Examination Council (WEAC):
Xplanter private school ikorodu .
Accomplishments
• 2023 National youth service Corp (NYSC).
• 2019- 2021:Higher National diploma in Business
Administration The polytechnic lie-ife
• 2017-2018 National Diploma in Business
Administration
• 2009 – 2014 West Africa Examination Council
(Waec):Xplanter private school ikorodu
• 2003-2009- First School living Certificate (FSLC) Frangeorgiaprivate school akoka lagos state.
• Core Competence
• Accountability
• Good communication and interpersonal skills
• Ability to work under pressure
• Creative, innovative and proactive
• Ability to multitask and Analyze information
• Team player.
Certificates
Professional certification: Project management 2022- 2023.
Health, safety, Environment & security management(HSE 1,2,3 &S) 2022
.
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