Customer Service,Sales Consultant,Sales Representative
Resume:
Confidential Resume
Kabelo Molakeng
Molapo
Soweto
Kwa-Xuma
1868
Mobile: 069*******
Email: ********.************@*****.***
Nationality: South African
Identity Number: 830**********
Drivers Licence: Code C1
Profile
A highly motivated individual.
Strong leadership skills.
Enjoys deadlines and performs well under pressure.
Gives whole hearted commitment to tasks and displays tenacity and resilience when faced with difficult situations.
Maintains a diligent work ethic.
Long term career objectives
Management Accountant, Project Analyst.
Financial Manager.
Hobbies / Interests
Soccer,F1,Cricket
Boxing,swimming
Keeping up to date with current affairs
Achievements
Received excellent feedback from clients and also achieved high customer satisfaction and loyalty.
Employment History
May 2019 till June 2020
Sotobe Africa : Mercandiser
Responsibilities:
Ensure that stores, shelves are stocked with the right types and quantities of products.
Display, arrange, price and rotate products in store.
Maintaining store shelves by removing expired and damaged products.
Monitoring store inventory based on sales and intake.
Optimizing sales volume and profitability by identifying profitable lines and best-sellers.
Making recommendations for promotional strategies using sales and pricing data.
Timeously working and communicating with buyers, suppliers, stores, distributors and owners.
Implementing new planograms or store displays according to company regulations.
Excellent analytical skills.
Strong communication and interpersonal skills.
Commitment to providing outstanding customer service.
Planning and developing merchandising strategies.
Analysing sales figures, customer reactions and market trends to anticipate product needs.
October 2016 – May 2019
WINPRO Financial services : Financial Advisor
Responsibilities:
Transferring of pension funds from GEPF to Allan Gray (Private fund).
Managing the performance of Clients investments.
Building of long-term relations with Clients/Investors.
Making of telephone calls, in-person visiting and presentations to existing and prospective Clients/Investors.
Resolving Clients/Investors problems and complaints.
Educating of clients with regards to investments and heightening their investment knowledge.
Creation of wealth continuously.
Attending of Business and Investments updates and seminars.
Selling of risk products (Life Insurance, Funeral policies, Investments, Retirement annuities).
FEBRUARY 2016 – MARCH 2016 : Sales and Service Consultant
UDM International
Responsibilities:
Made drafts to customers or potential customers to provide education, support and sales information.
Updating and confirming the customer’s personal details.
Calls that were made on a daily basis were leads, no cold calling.
Handle all queries within the agreed time frame as per the Service Level Agreement (SLA’S).
Actively engaging with Clients/Investors and elicit necessary information required.
Work closely with our team leader, building on areas of strength highlighted through coaching, taking stock of areas of development and ensuring on-going effort is exercised in order to drive improvement.
OCTOBER 2011 – AUGUST 2015: SALES AND SERVICE CONSULTANT
CAPITEC BANK
Responsibilities:
Establishes, develops and maintains business relationship with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products and or services.
Make telephone calls, appointments, presentations and opening of bank accounts outside the branch to existing and prospective clients.
Keep abreast of product applications, technical services, market conditions, competitive activities and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
Expedites the resolution of customer problems and complaints.
Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.
JANUARY 2011 – SEPTEMBER 2011; Municipal Performance Assessor
BGT Haulers & Couriers/ Mangaung Metro Municipality
Responsibilities:
Meet with owners/managers to obtain information about the company and gather information such as the overall profit and how much they pay in terms of property tax, water and electricity bills.
Ensure needed data is collected on a timely basis, regular reports on progress are distributed, and makes recommendations for future improvements based on the data.
Increases program interactions to address efficiency of use/leverage of grant funds to review obligation and expenditure patterns, budget redirection processes to achieving complementary program goals.
Education/Qualifications
B.Com Accounting
University of the Free State
Still to complete
Major modules: Financial Accounting, Management Accounting, Auditing, Taxation, Business Management, Economics.
Career Bridging Program
University of the Free State
Graduated(2003-2003)
Major modules: Financial Accounting, Economics, Communication, Computer
Literacy.
National Senior Certificate
Accelerated Christian College- Secondary School
Completed in 2002
Major subjects: English, Afrikaans, Accounting, Mathematics, Business Economics & Physical Science
Skills
Name Proficiency
Ms Excel Advanced
Ms Word Advanced
Ms Powerpoint Advanced
Ms Outlook Advanced
Languages
Name Proficiency
English Fluent
Setswana Fluent
Afrikaans Intermediate
Zulu Fluent
References
Name & Organisation: Peter Majoro (Sotobe Africa)
Position: Manager
Contact details: 066-***-****
Name & Organisation: Winnie Kamolane (Winpro Financial Services)
Position: Broker Specialist
Contact details: (051-***-****/ 084-***-****/ 081-***-****
Name & Organisation: Lee-Anne Prinsloo (UDM International)
Position: Supervisor
Contact details: (011-***-****
Name & Organisation: Shannon Dennis Pillay (Capitec Bank)
Position: Branch Manager
Contact details: (012-***-****
Name & Organisation: Boemo Tukula (BGT Haulers & Couriers)
Position: Manager
Contact details: 082-***-****
Declaration: I declare that all the information provided is complete and correct to
the best of my knowledge.
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