Customer Service Technical Support
Resume:
Jessica McClora
Results-Oriented Professional Technical Support & Office Administration
Columbia, SC 29204
***********@*****.***
Customer-centric professional with a strong ability to analyze and resolve customer issues effectively. Seeking a full-time position to contribute to a company's success through exceptional service. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Professional Housekeeper
Homeaglow-Columbia, SC
January 2024 to Present
• Provide exceptional cleaning services for residential and commercial clients through Homeaglow platform.
• Deliver consistent, high-quality cleaning results, meeting and exceeding client expectations.
• Efficiently execute cleaning tasks, including dusting, vacuuming, mopping, sanitizing surfaces, and organizing spaces.
• Adapt cleaning approach to accommodate diverse client preferences and specific cleaning requirements.
• Maintain open communication with clients to ensure satisfaction and address any concerns promptly.
• Manage schedule and travel effectively to complete assigned cleaning appointments on time.
• Key Skills Demonstrated:
• Expertise in various cleaning techniques and best practices.
• Strong attention to detail and commitment to thoroughness.
• Excellent time management and organizational abilities.
• Effective communication and interpersonal skills.
• Ability to adapt to different cleaning environments and client needs.
• Reliable and professional work ethic.
Customer Service Representative
Connexus Call Center-American Fork, UT
December 2022 to June 2023
• Professionally handled inbound and outbound calls, addressing customer inquiries and complaints with empathy and building rapport.
• Researched and provided accurate information regarding products, services, and solutions.
• Processed orders, applications, and forms as requested, ensuring accuracy and timeliness.
• Identified and escalated priority issues to management, contributing to problem resolution.
• Maintained detailed call notes and reports, facilitating effective communication and follow-up.
• Specific Achievements:
• Assisted customers with health benefits inquiries, took orders, and scheduled utility bill payments.
• Networked with utility providers, expanding payment options for members.
• Managed customer accounts, ensuring information accuracy and timely issue resolution.
• Proficiently handled inbound calls, live chat interactions, and troubleshooting application issues.
• Collected and documented orders, ensuring seamless processing.
• Key Skills Demonstrated:
• Excellent communication and interpersonal skills.
• Effective problem-solving and decision-making abilities.
• Strong attention to detail and accuracy.
• Ability to build rapport and maintain professionalism.
• Efficiently managed multiple tasks in a fast-paced environment. Customer Service/Product Specialist
Intuit QuickBooks Technical-Remote
September 2021 to November 2022
• Served as the primary point of contact for customers, addressing technical inquiries and troubleshooting issues efficiently.
* Leveraged extensive product knowledge to diagnose and resolve customer problems promptly.
* Demonstrated empathy and active listening, building rapport with customers while addressing their concerns.
* Utilized various customer service software tools to manage interactions and maintain records.
* Maintained a dedicated workspace with personal equipment to ensure uninterrupted service.
* Applied critical thinking and analytical skills to navigate complex technical situations.
* Provided technical support with a consistently warm and professional demeanor.
* Documented customer complaints comprehensively for future reference and analysis.
* Managed customer accounts effectively, ensuring information accuracy and issue resolution.
• Key Skills Demonstrated:
* Excellent technical troubleshooting and problem-solving abilities.
* Strong communication and interpersonal skills, including active listening and empathy.
* Proficiency in customer service software and tools.
* Ability to work independently and manage a remote workspace effectively.
* Demonstrated critical thinking and analytical skills in complex situations.
* Commitment to delivering exceptional customer service Office Administrator
Preferred Choice Landscaping LLC-Columbia, SC
June 2014 to December 2021
• Managed comprehensive office operations, including accounts receivable, accounts payable, payroll, bank reconciliation, and invoicing, ensuring financial accuracy and regulatory compliance.
* Leveraged proficiency in QuickBooks, Excel, and Microsoft Word to streamline financial processes and generate reports.
* As co-owner, contributed to strategic business decisions and overall company growth.
• Key Skills Demonstrated:
* Expertise in financial management and accounting principles.
* Proficiency in QuickBooks, Excel, and Microsoft Word.
* Strong organizational and time-management skills.
* Demonstrated entrepreneurial spirit and business acumen as a co-owner.
* Ability to work independently and manage multiple priorities effectively. Education
Bachelor's in Computer Science
Southern New Hampshire University - Manchester, NH May 2021 to Present
High school or equivalent
Richland Continuation High School - Columbia, SC
March 2018 to May 2018
Skills
• Excel, Microsoft Word, QuickBooks (6 years)
• Server
• Sales
• Training
• POS
• Accounts Receivable
• Bookkeeping
• Account Reconciliation
• Office Management
• Accounts Payable
• Event Planning
• Profit & Loss
• Databases
• Business requirements
• SharePoint
• Data analytics
• Bank Reconciliation
• Microsoft Outlook
• Communication skills
• Google Docs
• Office management
• QuickBooks
• CRM software
• Typing
• Customer service
• Windows
• Accounting software
• Salesforce
• Software troubleshooting
• Cash register
• Retail sales
• Payroll
• SAP
• Time management
Certifications and Licenses
Driver's License
December 2015 to November 2025
Assessments
Office manager — Proficient
March 2023
Scheduling and budgeting
Full results: Proficient
Medical billing — Proficient
December 2023
Understanding the procedures and forms used for medical billing Full results: Proficient
Customer focus & orientation — Proficient
September 2022
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient August 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Professionalism — Proficient
December 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
* Strong communication skills
* Work well under pressure
* Ability to multi-task during busy hours
* Great team player
* Detail oriented
Contact this candidate