Customer Service Data Entry

Spencer G Williams

Email: ***********@*****.*** Phone: 404-***-****

**** ******* ***** **** ********, Georgia 30058

Professional Summary

Customer Service professional with clerical and administrative abilities. Knowledge of various CRM tools to monitor and track customer satisfaction. Experienced in the loan and finance industry with focus on customer support. Assisting in recovering assets and asset management.

Relevant Skills

●Western Union/ American Express payment IVR

●Microsoft Excel - data entry

●Outlook – scheduling, communication, event planning

●CRM tools

●Microsoft PowerPoint

●Ticket based systems

●Switchboard

●Artiva

Education

SAE Institute, Atlanta, Georgia

Associate of Science in Audio Engineering (3.8 GPA) Graduated- August 2018

Martin Luther King Jr High School, Lithonia, Ga

(3.0 GPA) May 2013

State Farm: Claim Associates – Express-remote

October 2018- current

·Communicate with customers remote and associates by phone, mobile app, click-to-chat and Internet reporting

·Receive and review claim information

·Gather and document loss information

·Handle a large volume of calls in a collaborative team setting

·Apply claim handling procedures to process claims, initiate payments, and close claim files

·Communicate with customers and associates by phone and through other channels

·Use State Farm systems and technology

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Employment

Watchtower: Audio Visual Engineer

March 2019 - Current

Provide administrative and operational support to customers, Project Managers, and Field Technicians

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Work remote in this position with 15% to 25% travel,

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Work with customers, account managers, and project managers to design integrated or stand-alone AV solutions

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Identify special customer requirements, clearly communicate and document technical scopes of work

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Communicate effectively with commercial customers regarding their AV requirements and budgets

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Perform site walks and evaluates the lighting and acoustic properties of a room or rooms

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Design a fully functional audio and visual solution from a set of construction drawings or a site survey

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Work effectively with manufacturing and industry partners

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Collaborate with customers, project management, and other engineers when modifying a design or project plan

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Document technical information needed for field installation

Metro PCS: Sales Associate

October 2016 – October 2018

Reports to store manager

·Assisting customer needs in the store

·Processing cash and credit card payments

·Properly addressing customers in a timely manner over the phone and in store

·Restocking store products

·Providing information on products to customers

·Maintaining store quota monthly

Children Healthcare Atlanta: Supply Chain Tech/Courier

March 2016 – March 2017

Maintains records both electronically and/or hardcopies, as assigned, including obtaining signatures at time of delivery in handheld device.

Picks and packs supply chain orders timely, and accurately, while minimizing need for sorting contents at put away.

Assists Receiving Clerks and/or Managers in receiving process including un-boxing, counting, documenting, and sorting deliveries.

Transports products to campus and satellite locations via Children’s Healthcare of Atlanta motor vehicle including box trucks and van. (DeKalb Industrial Warehouse).

Delivers supplies to customers and obtains signatures in handhelds and close out delivery tickets.

Maintains Supply Chain Inventory locations utilizing technology supported devices. Activities include rotating stock to ensure FIFO, monitoring for expired product, keeping assigned areas organized and clean, completing cycle counts and entering replenishment orders as needed.

Responds to all customer requests in a timely, courteous, and friendly manner. Assists with accurate product selection and locating. Escalates to leaders when assistance is needed to resolve a request.

Charges all Supply Chain disbursements accurately and timely, including processing returns and credits.

Conducts expiration date verification and report’s findings to Manager, or designee.

Assists in the returns process for stock and non-stock to ensure timely credits.

Adheres to Children’s Healthcare of Atlanta's time and attendance policy.

Picks up, sorts, and delivers mail.

Timely and accurately meters mail and ensures that all unidentified mail is properly investigated (mailroom only).

Maintains safe, clean, and organized work environment.

Utilizes all communication devices necessary including by not limited to land line telephones, smart phones, Android and any all available electronic devices.

AT&T: Call Center Customer Service

September 2016 – March 2017

Reports to floor supervisor

• Take inbound billing and sales calls

• Processing credit card and checking account payments

• Manage at least 80 calls daily

• Put together packages for customers to fit their needs

• Assist with billing inquires

• Provide exceptional customer service at all times

• Handle all calls with low handle times

• Call center setting

Facility Control Group: Call Center Dispatcher

May 2013 - May 2014

Report to customer care supervisor

●Maintain data continuity

●Data entry into a legacy systems

●Maintain data integrity in the database

●Accurately assist consumers to resolve requests and transactions

●Manage high volume of calls on a daily basis up to 40+

●Work in a call center setting

Contact this candidate