Customer Service Data Entry

AGALA ANTHONY UDUAK

Mobile : 070******** Email: ******@*****.**.**

OBJECTIVE:

• A self-motivated, enthusiastic and resourceful individual with a sound communication skill seeking a position in an Organization where social, analytical, good diplomacy and technical skills can be utilized to improve the company's profitability and in turn help improve my skills and knowledge, giving room for growth opportunities and development. I believe the success of a business lies with its employee.

CORE COMPETENCES AND SKILLS:

*Ability to work independently and as part of a team *Attentive to details *Ability to work under pressure and Prompt discharge of duties * Self-motivated* problem solving and creative skills *Excellent verbal

& written communication skills *people management * interpersonal and planning abilities* Microsoft Office packages(Excel, word and PowerPoint); research tools, social networking and emails* Quick book, coral draw, canva, Agile & Capstone, Microsoft publisher. EDUCATION

• B.SC Biology: University of Glamorgan, pontypridd, Wales, UK (2006- 2010)

• Foundation Applied Science:University of Glamorgan, Pontypridd, Wales,UK (2004- 2005)

• Senior Secondary School Certificate: Macdonald Memorial Intl Institute Port-Harcourt

(1996-2002)

• First school leaving certificate: Celia’s Nursery and Primary School Port Harcourt

(1989-1996)

Professional Affiliations/ Development Programmes

• Capacity building master class training certificate

• Certificate in customer service

• Diploma in Secretarial Administration

• Certificate in Project Management

• Certificate in Data Entry

• Level 3 Health and Social care Diploma

WORK EXPERIENCE:

LLENDOUGH PASTRIES, PORT HARCOURT.

(2020– 2024) – BUSINESS DEVELOPMENT OFFICER

DUTIES:

Researching, planning and implementing new target market initiative.

Managing and developing business to produce sales.

Taking orders and delivering

JAZZVILLE GARDENS AND SUITES, PORT HARCOURT.

(2016 – 2019) – MANAGER/HR ADMINISTRATOR

DUTIES:

Improved efficiency and increased sales by effectively managing the day to day running of the company.

Efficiently balanced accounts and sorted invoices ensuring good financial management.

Handled procurement, logistics and public relations thus increasing overall sales.

EMYJAN NIGERIA LIMITED,PORTHACOURT, RIVERSTATE

(2014- 2016)- ADMINISTRATIVE ASSISTANT

DUTIES:

Managed and distributed information within the company.

Responsible for external communication to clients

Responsible for all aspects of administrative management directory management, logistics, equipment inventory and storage

Responsible for planning meetings, minutes writing, interviews, office events and staff training schedules.

Maintained workflow and contributed to team effort by accomplishing related result as needed.

Conducted research work for company’s projects as required.

TYCATRIN PASTORAL HEALTHCARE, CARDIFF, WALES, UK

(2010- 2013) - MENTAL HEALTH PRACTITIONER.

DUTIES:

worked as part of an inter-disciplinary team, assisting patients in a low secure mental health setting achieve their full potential and agreed therapeutic outcomes within a safe positive environment.

Carried out assigned duties, involving direct care and observation of patients under the guidance and supervision of a qualified nurse.

Carried out observations as prescribed by the Clinical Team and documented in the care plan, and provide feedback to the qualified nurse both verbally and in written formats including concerns arising from the patient’s physical or mental health

Completion of Therapeutic Engagement forms, incident forms and clinical notes.

Participated in ward handovers, clinical and staff meetings to assist effective two-way communication and also assisted in individual and group therapy as appropriate.

Assisted in the induction of new staff

Helped in diagnosing patients by administering and scoring psychological tests and assisted in patients' therapy.

Assisted in clerical and office management tasks.

ELSHADDAI INTERNATIONAL CHRISTIAN CENTRE, CARDIFF, UK

(2010 - 2012) - ASSISTANT HEAD OF ADMIN/PROJECT MANAGEMENT DUTIES:

General day to day administration duties, control and maintenance of records for supplies, equipment and services

Handled the updates and maintenance of data as well as events coordination.

-Assistant head of the women association:

Responsible for organizing fundraising programs for the organization.

Responsible for events coordination and projects management for the organization.

MARKS AND SPENCER’S, CARDIFF, UK

(2006 - 2007)- CUSTOMER ASSISTANT

DUTIES:

Using the till in taking payments from customers for goods bought

Processing refunds and cashing out till at the end of the day.

Dealing with customer’s enquiries and complaints both in person and over the phone.

Refilling stocks in store and assisting customers who need help in shopping on shop floor

KB MOTOR LTD, LONDON UK

(2005-2006) – CUSTOMER SERVICE ADVISOR

DUTIES:

Handled basic customer service enquiries via telephone and emails, thus ensuring customer satisfaction and increase in sales.

General administrative functions; managing refunds, new order processing, correspondence

Data Entry, monthly reporting and statistics.

REFREES: AVAILABLE ON REQUEST

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