Applications Specialist Information Technology

Summary

Leadership oriented Systems and Applications Specialist with impressive interpersonal skills. I am team player with polished communication skills, verbal, written, and interpersonal skills. Recognized as a strong leader able to develop individuals in both a direct and indirect reporting relationship. I am skilled at learning and applying new information, systems and utilizing resource developments to improve processes and decrease budget spending.

Skills

Proficient in Microsoft Office Suite, SharePoint, type 60 wpm, high level of management skills; Effective communication and interpersonal skills, excellent collaborative skills, Experienced in Accutrac/Opus, Legal Key, I manage, SAP and ADP, PeopleSoft, FileNet, Open text, Documenutm, Imaging Solutions,

Experience

University of Texas-UTHealth Houston

Systems & Applications Specialist III 11-11-2019 - Present

•Installs, configures, maintains, repairs specialized systems/applications, and provides system support in a networked environment.

•Troubleshoots advanced level issues and provides support/direction to staff. Performs desktop duties in smaller departments/units.

•Interacts with other departments/units on a troubleshooting and knowledge sharing basis.

•Develops and recommends departmental/unit information technology budget.

•Approves all IT lease and purchase requests.

•Researches, recommends, and purchases specific hardware and software for the department/unit.

•Maintains inventory information of servers, desktop services, and equipment.

•Participates and executes rollouts/deployments, migrations and upgrades as part of the IT team.

•Advises department or school and provides them with IT solutions.

•OpenText Teamsite - CCProfessional (current version is 16.6.1.0.0 with OpenDeploy) - AWS hosted

• Support & maintenance of Documentum stack which includes Documentum Server 21.x, Webtop, Documentum Administrator, Records Client, CARA, DFC, REST, & Content Transformation Services.

• Documentum server patching, custom jobs & usage reports

• Collaborate with business to understand and document requirements; translate into technical specifications.

•Plan and facilitate integrations with other applications.

•Ensure Index management is functional and returns adequate results upon searching.

• Ensure the high availability environment is healthy and functional.

• Configure Documentum components to meet project requirements.

• Optimize performance and ensure system stability. Identify and address performance bottlenecks; configure Documentum for efficient operation.

• Develop custom components/modules for Webtop, CARA.

• Update permissions on the documents/folders on as-needed basis depending on user requests.

•Plan and execute data migrations between Documentum and non-Documentum environments; ensure data integrity and minimize downtime.

•Responsible for support, maintenance & upgrades of eRoom application.

•Develop training materials for End-users and Administrators. Create comprehensive system documentation.

•Interact with Documentum and eRoom software vendors for support and updates. Stay informed about new releases and features and ensure the systems are on the certified platform.

•Work closely with Project Managers, NOC/SOC, Service Desk and other stakeholders. Responsible for ensuring coordination across teams.

•Implement the best practices and improvements to enhance system efficiency.

•Provide regular status reports on project health and progress. Identify and communicate any roadblocks/risks, and escalate as needed to the project sponsor and/or management

Abrams Technical Services – Kinder Morgan

Data Analyst – 09/2018 – 10-30-1019

•Perform efficient control of records and information management per Kinder Morgan’s policies

•Act as a liaison between Kinder Morgan, Engineers, and Project Managers.

•Process engineering records record process, from start to finish including but not limited to the search, retrieval, receipt, scanning, indexing, and check in/check out of MAOP (maximum allowable operating pressure) supporting records per approved protocols.

•Assist the Records Supervisor with project planning, status/metric reporting, record retention activities, and in the ongoing development and execution of quality assurance/quality control protocols for record processing. Document results and communicate progress/issues to the records supervisor.

•Review and organize pipeline engineering documentation for natural gas construction.

•Compare and analyze records to identify possibly anomalies in order to resolve any data discrepancies

•Responsible for identifying technical documents and correlating them with other GIS data to provide a clear explanation and understanding of any gaps between the data provided.

•Process all analysis following the documented company standards to ensure the highest level of quality is being completed per Kinder Morgan company standards.

Orion Project Group - Motiva/Shell

Records Management Analyst Contractor– 07/2016 –02/2018

•Developed and implemented the records management process for MOTIVA records. Validated retention policies with the internal Compliance department. Responsible for ensuring all offices have records policies in place and are following them. Collaborated with other Business Units in establishing records management programs where they do not exist.

•Managed all vendor relationships for offsite storage. Managed contracts database including personnel, vendor management and processes.

•Planned, directed, and coordinated work of subordinate personnel. Monitored performance and coordinated interaction with other departments. Take corrective action to assure timely completion of project tasks and deliverables.

•Coordinated work of other contract personnel. Monitored performance and coordinated interaction with other departments. Took necessary corrective actions to assure timely completion of project tasks.

•Worked to ensure ongoing compliance with records management program policies and procedures, and other regulatory agencies.

•Led major projects by establishing a business case, designing the scope, identifying all relevant parties and collaborating with customers and stakeholders to ensure project success.

•Collaborated with all levels of business partners and shared holders on evaluating risks, activities and communications to ensure high quality customer service.

•Assisted Python experts with building a semi-supervised website facet extractor.

•Assisted with building crawler-defined templates for new customers.

•Participated in the developing of new features and improving existing ones.

Schouest, Bamdas, Soshea & BenMaier Law (SBSB)

Records Management Contractor – 01/2016 – 05/2016

•Managed the compliance and retention functions of the records management program.

•Managed the functional supervision of records retention technicians.

•Subject Matter Expert on the electronic document and records management system. Provided coordination and leadership to the data capturing and management systems.

•Completed monthly progress reports to the Director of Records Management.

•Marketed the records management program to all departments and divisions of the institution through communication, publications and follow-up phone calls.

•Provided technical support and problem solving for systems in the records system.

Bernard Nichols and Associates/Deloitte

Auditor Contractor – 09/2015 – 12/2015

•Identified and stored legal contracts in the records system.

•Maintained a high level of professionalism and ethical standards in communicating with client service professionals at all levels.

•Retrieved and confirmed records for disposal while following company retention policies.

•Scanned all file information using a Macro System manage onsite records.

•Performed audits of contracts and documents.

Allen Boone Humphries Robinson LLP

Records Department Manager – 07/2014 – 01/2015

•Created document management policies and processes to facilitate efficient, legal, and secure access to electronic and hardcopy content. Collaborated with IT to develop or enhance the information technology architecture to support the management of physical and electronic content across the organization utilizing File Net. Uploaded and completed search process in the Firm’s conflicts database.

•Implemented training modules for all processes and procedures relating to the retention, filing, transferring and destruction of files. Provided support and training to all new hires and department managers with regards to policies and procedures for record retention

•Investigated and made recommendations regarding implementation of emerging records technologies to optimize productivity.

Canon Business Solutions/Exxon –

Document Control Specialist Contractor - 12/2013 - 06/2014

•Coordinated efforts with the management group to ensure standards, policies, and procedures are available for the department and outsourced needs.

•Completed AUTOCAD Drawings per workload demands to ensure department mandated compliances are being met within the (1) one week turn-around time.

•Met all standard set commitments for drafting by making sure they were fulfilled, including the development and deployment of resources, the implementation and continual improvement of drafting standards, policies and procedures that resulted in the highest level of customer service for company clients.

•Developed professional documentation formats and standardized the appearances of all documentation packages to the greatest extent possible.

•Managed order requirements concerning documentation and data packages. Investigated and resolved customer issues concerning documentation. Actively participated in value stream mapping and process improvement initiatives.

•Accurately tracked individual document submittals as well as status of customer approvals for individual documents using Excel. Provided timely feedback to all customers via phone and or e-mail.

•Edited Blueprints that required measurement adjustments for proper completion.

•Completed IT system and records requests through Service Now ticketing system.

Houston City personnel/Chamberlain Hrdlicka -

HR Records Coordinator/Recruiter Contractor - 08/2012 - 05/2013

•Maintained electronic confidential electronic employee records.

•Created, maintained, and updated employee personnel files in adherence with HIPPA guidelines.

Invesco -

Records Management - 2002 – 2012

•Hands-on experience in Opus system administration in a production environment. Experienced in Image Service and Content Service Management in Opus System. Hands-on experience in handling storage library and troubleshooting in Opus System

•Collaborated with management in maintaining templates/standards for documentation in accordance with company guidelines and writing best practices.

Education

Bachelor of Science Business, Information Systems

University of Phoenix, Houston, TX - Completed: April 2010

Contact this candidate