Customer Service,Training Manager, administrative assistant
Resume:
Terence Joseph
Terence Joseph
Fort Worth, TX, 75052
*******.*********@*****.***
Objective:
Dedicated and reliable professional with over 10+ years in the customer service industry. Customer oriented. Awarded 2012 Best Customer Service Award. Served in the Armed Forces for 4 years.
ㅡ
Skills
CUSTOMER SERVICE
Preparing personnel actions associated with the Office of Workers of Compensation Program, retirements, promotions, In processing/Out Processing, Permanent Change of Duty Station (PCS) and separations.
Training manager who provided guidance to military personnel regarding actions required and policies to follow to properly staff positions through slide show presentations and briefings.
Contacted previous duty assignments for soldiers to obtain guidance and information on processing of personnel actions.
Created excel spreadsheets to track and brief commanders on required documents and personnel info.
Writing reports, business correspondence, and procedure manuals.
Explain company personnel policies, benefits, and procedures to military personnel or job applicants.
Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.
Meeting customers and suppliers requirements within a timely and cost effective manner.
COMMUNICATION
LEADERSHIP
●Patrol supervisor
●Served as an interim supervisor for 6 months
●Account Manager
●Records manager
●Training Manager
ㅡ
Experience
LOCKHEED MARTIN/ ALLIED BARTON
OCT 2022- JANUARY 2024
●Check in guests and employees
●Patrol facility
●File reports
●Monitor CCTV
MATERIAL HANDLER KCI/AEROTEK SEP 2017-FEB 2018
●Responsible for the receipt, delivery, and tracking of materials from and to vendors and suppliers.
●Inspection, logging and movement of inventory and the resolutions of inventory issues.
WAREHOUSE SPECS OCT.2016-JULY 2017
●Pull and prepare orders to be shipped out.
●Verify incoming invoices from customers
●Assist customer/business with orders.
●Verify outgoing orders against invoices
PATROL SUPERVISOR ALLIED BARTON SECURITY MARCH 2015-JAN 2016
●Patrol and secure private and public facilities. Monitor cameras and exits for security concerns and proper access to facility.
●Respond to any security concerns on site. File proper reports on daily sweeps and incidents.
CAREER/CUSTOMER SERVICE TECHNICIAN UNITED STATES AIRFORCE APRIL 2009-MAY 2013
●Preparing personnel actions associated with the Office of Workers of Compensation Program, retirements, promotions, In processing/Out Processing,
● Permanent Change of Duty Station (PCS) and separations.
Other Experience
General Motors Feb 2021-Jun 2022
Jasons deli April 2018-May 2019
Sales Rep Sears Call center Nov 2014-Mar 2015
Commission Officer Texas Lawman Security June 2013- Feb 2014
ㅡEducation
Nov-2022 University of Phoenix Bachelors in Business Management
Contact this candidate