Customer Service Team Member
Resume:
********@*****.***
**** ********* *****, ********** ** 95834
Y/Z
YULIYA A.
ZORIKOV
About
A hardworking and motivated individual. An organized individual and has great communication skills. An individual that is bilingual in English and Russian. Skilled team player with a background in health, security environments. Works well independently to handle assignments and always ready to go beyond basic assignments. Quick learner with good computer abilities. A dedicated professional skilled in team leadership, training and development, Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Experience
Yolo County Sheriff’s Department
Menroe Detention Center / Woodland, CA
2022-2023
Maintained expertise in less-lethal weaponry to keep peace between sometimes violent inmates.
Director visitor sign-in, documenting processes and completing appropriate visitation logs.
Oversaw and reported on the work of inmates working in the kitchen, laundry and other areas.
Identified and settled disputes between inmates to prevent the escalation into major problems.
Followed the proper procedures at all times to protect both inmates and staff.
Conducted thorough searches of prisoners and cells to identify and remove contraband materials.
Monitored CCTV feeds in the master control room to keep a close eye on all areas of the person.
Correctional Officer ll
MN Department of Corrections / Bayport, MN
2020-2022
Maintained expertise in less-lethal weaponry to keep the peace between sometimes violent inmates.
Oversaw and reported on the work of inmates working in the kitchen, laundry, and other areas.
Identified and settled disputes between inmates to prevent the escalation into major problems.
Always followed the proper procedures to protect both inmates and staff.
Conducted thorough searches of prisoners and cells to identify and remove contraband materials.
Monitored CCTV feeds in the master control room to keep a close eye on all areas of the person.
Security Professional
Allied Universal / Sacramento, CA
2017-2019
•Completed daily reports outlining regular activities and notable incidents, including theft and property damage.
•Patrolled the premises to identify and quickly respond to suspicious individuals or activities.
•Skillfully operated hand-held devices and scanning machinery to complete through checks.
•Monitored entrances and exits personally and through the use of CCTV to protect against unauthorized individuals.
•Received and routed incoming mail, packages, and deliveries.
•Reviewed activities regularly to identify opportunities for improvement.
•Protected business from unnecessary liability by carefully following security and safety standards.
•Ordered, organized, and rotated supplies.
•Collaborated well with team members to carry out daily assignments and achieve team targets Guided visitors to staff members and business locations with warm, personable approach.
•Managed communications between team members, customers, and vendors to keep operations efficient and successful.
Education
Master of Business Administration
Regent University
2023-2025
Bachelor of Science- Psychology
Regent University
2017-2021
Associates of Arts- Criminal Justice
Carrington College
2015-2016
Skills
The individual possesses a wide range of skills and experience related to various aspects of public safety and security, including communication, documentation, monitoring, and problem-solving. They are also trained in defensive tactics, firearms, restraint techniques, and crisis management, and have knowledge of state and federal laws and ethical standards. Additionally, they are skilled in maintaining records and conducting reporting, as well as providing emotional support and recreational activities to inmates.
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