Customer Service Account Manager

Scottsdale, Glendale, Tempe, Mesa WFH

*rd level tech support for all Ring devices All Smart Cams All Doorbells Alarm Systems App functionsand Smartlightiong

Assist Neighbors with varying degrees of Customer service including:

Troubleshooting product information clarity on Ring Policy,

Worked Phones Email, and Chat teams. Always providing clear instruction as well as cheerful disposition

Inside Territory Account Manager 02/2016 to 07/2016 Revana Tempe, AZ

Work on the Avaya team region was the northeast my responsibilities were to grow customer base through an effective sales techniques. Recommended and helped customers select merchandise based on their needs. Informed customers about sales and

promotions in a friendly and engaging manner. Processed up to 120 customer orders per day.

Customer Service 08/2015 to 02/2016

Alpha Connect Phoenix, AZ

Deal with customer complaint and try to resolve issues to the customers satisfaction Tracked down sources of special

products and services to meet customers' special needs. Informed customers about sales and promotions in a friendly and engaging manner. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Exchanged returned merchandise for customers quickly and efficiently.

Sale Rep IPacesetters 8/12- 8/15 Mesa, AZ worked on various campaigns to drive sales and productivity.Fielded an average of 120 customer service calls per day.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

E-Merchant Middleman Floor Manager and Sales Representative 9/11 - 8/12

Responsibilities included: Manage and oversee daily operations. Trained agents in sales techniques of products, sale of services, assisted customers with information of other services that they would need to be successful.

• Smart Business Plus+ Assistant Floor Manager and Sales Representative 6/08 - 9/11

Responsibilities include: Assisting with payroll, schedules, training of new agents,troubleshooting services, assisted customers with information about services and products available that they would need to be successful.

Education

No Degree: Communications Medgar Evers College CUNY Brooklyn, NY, USA

GED: Basic academics 1989 Brooklyn College Brooklyn, NY,

• Skills

Over 19 years of customer service experience, 8 years of call center experience, as well 6 year of agent supervisor. With the ability to cross train individuals for various Responsibilities. Can easily adapt, fast thinker. Thrive on challenges.

Contact this candidate