Maintenance Worker Customer Service

CHIRAGKUMAR KANSARA

Sugar Hill, United States ***18 • 470-***-**** • ****************@*****.***

Professional Summary

Determined Maintenance Worker with skills performing routine operation checks on work equipment and always exercising safety measures to limit injuries. Hardworking employee with over five years of carrying out oral and written instructions effectively and efficiently. Uses constructive criticism to improve skills and job performance. Safety-minded Maintenance Worker tasked with troubleshooting, general plumbing and minor electrical work. Enthusiastic professional promoting excellent attendance record and willing to assist team members in completing assigned tasks. Skills

Customer Service

Ticket writing

Parts Replacement

Issue Resolution

Preventive Maintenance

Calibration understanding

Engine Rebuilds

Vehicle Inspection

Changing Oil

Alignments experience

Inspecting vehicles

Replacing parts

Work History

General Manager, 03/2022 to Current

La Quinta – Roswell, GA

Developed and implemented strategies to increase sales and profitability. Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems. Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Implemented operational strategies and effectively built customer and employee loyalty. Developed and maintained relationships with customers and suppliers through account development.

Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Formulated policies and procedures to streamline operations. Introduced new methods, practices, and systems to reduce turnaround time. Analyzed market trends and competitor activities to create competitive advantages. Assistant Engineer, 10/2021 to 03/2022

YKK AP America – Austell, GA

Provided technical assistance to staff when needed. Adhered to timelines to meet quality assurance targets. Assisted in development, design and execution of projects. Determined budget, manpower, schedule and material needed to successfully execute projects. Assessed scope and requirements to assist with project design determinations. Maintained positive work atmosphere by building relationships with co-workers, customers, clients, and management.

Mechanic, 09/2020 to 10/2021

Axium Plastics – Lawrenceville, GA

Replaced damaged, missing, or defective parts with new and refurbished components. Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

Cleaned and lubricated parts to keep equipment operating at peak performance. Used problem-solving skills to alleviate issues efficiently with minimal supervision. Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.

Diagnosed malfunctions and troubleshot issues.

Managed available parts, tools, and materials inventory to maintain prompt response capability. Warranty Supervisor, 08/2016 to 12/2019

Navjivan Hyundai – Navsari,Gujarat,india

Provide technical advice and instruction to our Dealer Network through our online CRM. Maintain technical information on HMIL products and provide dealers and HMIL service with information as requested.

Maintain dealer labor code/allowance schedule and distribute for use by field and dealer personnel. Familiar with and process dealer submitted warranty claims in accordance with State Dealer Protection Laws.

Work with Product Support and Service departments in the investigation of product issues and resolution.

Distribute, track and monitor field service campaigns required for product improvement/recall in accordance with HHI policy.

Monitor failure trends and report information to R&D/Engineering on Hyundai Construction products.

Provide information regarding modification or changes required to Hyundai technical documentation.

Works with parts department on any part improvement submissions from HHI to ensure related parts are available and field labor times are updated to accommodate any changes. Develops and maintains database of FAQ related to technical product information. Assist dealer personnel in proper submission of warranty claims. Submits recover report and invoice to HHI for covered claims. Monitor and resubmit wrong claims. Maintain warranty parts return area. Track and ship requested parts to HQ, Test failed warranty parts and validate warranty claims. Report findings back to dealers on parts that are tested and deliver a Failure Analysis.

Automotive Technician, 04/2015 to 08/2016

Navjivan Hyundai – Navsari,Gujarat,India

Completed full vehicle inspections to check for leaks, damage, or other issues of concern. Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases. Replaced damaged, missing, or defective parts with new and refurbished components. Changed, rotated, and balanced tires on different types of vehicles. Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.

Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement. Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

Completed customer orders and warranty services according to manufacturer specifications. Used specialized tools to detect leaks in gas and refrigerant systems. Analyzed and located malfunctions in brakes, motors, switches, and control systems. Education

Diploma in Automobile: 07/2017

Valia Polytechnic Collage - Valia,gujarat,india

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