Customer Service Specialist
Resume:
Molly Hart
Lancaster, MA *****
***********@*****.***
Highly experienced customer service professional that utilizes strong problem solving, communication, and organization skills to deliver customer satisfaction. Detail oriented that excels in high volume customer service environment with proficient accounting and administrative experience. Work Experience
Branch Lead Manager
GFA Federal Credit Union-Rutland, MA
April 2024 to Present
Assistant Supervisor
JRI-Littleton, MA
January 2023 to April 2024
Customer Service Specialist
Bank of New York Mellon (BNYM)
November 2023 to January 2024
Processing trades for client 529 plans invested in the stock market Member Relations Representative III (Supervisor)
Leominster Credit Union
August 2021 to December 2022
Personal Banker
Bank Hometown-Lancaster, MA
October 2018 to August 2021
Service / Cashier Supervisor
Prime Toyota Rt-Lancaster, MA
October 2015 to October 2018
Education
Paralegal Studies
Bryant and Stratton College - New York, NY
March 2020 to March 2022
General studies
Quinsigamond Community College
September 2015 to December 2016
High School Diploma
Nashoba Regional High School - Bolton, MA
September 2012 to June 2016
Skills
• Customer service
• Organizational skills
• Communication skills
• Microsoft Word
• Accounting
• Organizational skills
• Leadership
• Sales
• Microsoft Excel
• Team management
• Payroll
Certifications and Licenses
CPR Certification
NMLS
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