Clear communication skills Emotional intelligence
Resume:
Carmelette
Clark
Carmeletteclark@gmai
l.com
Fort Worth, TX 76103
PROFESSIONAL SUMMARY
Success in de-escalating customer /co-workers issues personable and professional with exemplary customer service .Looking to take career to next step in customer service and leadership while continuing to elevate customers experience. Known for being energetic an efficient in completing task(s). Skilled in customer service, teamwork, and time management, ensuring smooth operations in fast-paced environments. Excel in communication, adaptability, and problem-solving, contributing to team success and customer satisfaction. SKILLS
AACORN
Excel
SABRE/DECS
Microsoft Office
Outlook
QIK RES
Food Preparation
Customer Service
Health Code Compliance
Customer Engagement
Inventory Restocking
Order Management
Menu Memorization
Safe Food Handling
Telephone Etiquette
Complex Problem-Solving
Flexible Schedule
Teamwork and Collaboration
Verbal and written communication
Visual Communication
Performance Improvement
Crew Leadership
Positive Company Representation
Workplace Efficiency
Problem-Solving
Integrity and Honesty
Time Management
Clear Communication
WORK EXPERIENCE
Crew Scheduler, Pilots (Customer Service)
Fort Worth, Texas
American Airlines/ Jul 2019 to Sep 2023
Maintains pilot schedules and assignments in accordance with Company's standard operating procedures, Federal Aviation Regulations and Collective Bargaining Agreement
Generates, monitors and interprets various message reports related to pilot schedules Communicates schedule changes to pilots
Use different electronic communication methods to interact with team members across various operational functions
Utilizes multiple software programs (FOS, SPP, Microsoft office tools, web browsers, etc.) to monitor and modify pilot schedules
Provide excellent and timely customer service to pilots Remain current by completing required online and classroom training Assists with on the job training for incoming new hires as required. Special Assistance Coordinator
American Airlines/ Apr 2017 to Jul 2019
Arrange assistance for customers varies disabilities including requesting wheelchairs service, emotional/ service animal and etc
Ensure American Airlines is in compliance with (DOT) 14 CFR Part 382
(Nondiscrimination on a basis of disability in airline travel) and that all safety precautions are communicated with clear understanding Communicate medical acceptance requests with AA Medical Staff, Airport Services Manager, reservations and airport personnel as well as customers Coordinates acceptance of electronic medical devices with Avionics to ensure these medical devices do not interfere with the safe operation of the aircraft Consulted with patient, doctors' office for prescribed and recommended needs for passengers
Communicates requirements to customers traveling with oxygen. Domestic/World Tariff Agent {remote}
Fort Worth, TX
American Airlines/ Mar 2014 to Apr 2017
Baggage information for AA and other carriers
Reports problems regarding pricing, filing and procedures to designated personnel via e-mail and/or phone Calculates and stores fares for new air travel itineraries when needed
Recalculates and stores fares for changes to existing travel itineraries Stores price quote records to help facilitate ticketing of AAdvantage awards Reports problems regarding pricing, filing and procedures to designated personnel via e-mail and/or phone
Domestic/International Reservations(remote) Agent
Fort Worth, TX
American Airlines/ Oct 2012 to Mar 2014
Answers incoming telephone calls and assist passengers in reaching satisfactory solutions to their travel needs
Handles Off-Schedule Operations (OSO) calls, Re-accommodating inconvenienced passengers
Applies effective sales techniques while providing schedules, fares, and partner transfers
Ability to concentrate on details and handle multiple tasks with accuracy Self-disciplined and accountable for performing job functions with minimal supervision.
Administrative Assistant
Keller, Texas
Dream Inc./ Nov 2010 to Feb 2012
Responsible for inbound calls
Make sure that appointments of directors are followed properly; ensure that the newly- appointed members have a proper induction
Ensure that the decisions of the Board on the whole are properly implemented and communicated within the organization
Organizing board meetings, and maintaining minutes Received, Shipped packages and documents in a timely manner Lead and inspire people about own tasks; while engaging and managing, prioritizing well, and delivering exceptional customer service
Provided constructive feedback when necessary.
EDUCATION
GED
Workforce TCJC Youth Program Jun 1991
Fort Worth, TX
Some College (No Degree): Business Administration and Management Tarrant County College -Pending
Fort Worth, Texas
REFERENCES
REFERENCES UPON REQUEST
ACTIVITIES AND VOLUNTEERS
Head Chef - Morning Star Prayer Center
Contact this candidate