Call Center Customer Service
Resume:
Allegra Warnick
Springdale, AR *****
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Resolution Specialist I
Walmart Call Center - Springdale, AR
March 2020 to November 2020
• Demonstrated customer service experience
• Excellent written and spoken communication skills
• Proficient at using a computer
• Answering inbound calls and resolving customers issues compassionately.
• Responding to emails and chats.
Member Service Representative
Prime Therapeutics - Lowell, AR
September 2019 to February 2020
Handling pharmacy benefit questions for the insurance companies. Work from home call center.
Issuing overrides (Lost medication, nursing home, vacation, etc) Checking the status of prior authorizations.
Initiating prior authorizations from members and Drs offices. Checking why pharmacy claims wouldn't go through.
Walking members and Drs offices through appeals process. Verifying benefits coverage.
Inventory Control Specialist
Deal Depot - Springdale, AR
November 2016 to December 2018
Processing freight, pricing merchandise, using Excel, straightening shelves, assisting customers with purchase inquiries.
Sales Associate
Walmart - Rogers, AR
August 2013 to December 2013
Stocked shelves and supplies and organized displays.
• Organized racks and shelves to maintain the visual appeal of the store.
• Answered questions regarding the store and its merchandise.
• Demonstrated use and care of merchandise.
• Greeted customers and ascertained customers' needs. Inventory Processing Associate
Walmart - Rogers, AR
April 2013 to August 2013
Unloaded trucks in a timely and efficient manner.
• Sorted freight by department.
• Kept truck trailers and the back room immaculate.
• Pulled pallets of merchandise to the sales floor. Education
Associate in Psychology
NWACC - Bentonville, AR
August 2019 to July 2021
GED
NWA Adult Education Center - Rogers, AR
2012 to 2012
Skills
• Microsoft Word (4 years)
• Data Entry (2 years)
• Inventory Control
• Warehouse Inventory
• Call Center
• Customer Service
• Typing
• Pricing
• Microsoft Outlook
• Research
• Customer service
Assessments
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Inside sales — Proficient
December 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
80 WPM typing speed Attention to detail
Accurate and detailed Quick learner
Works well under pressure Well organized
Critical thinking Task-oriented
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