Customer Service Specialist

Javon Moore

Customer Service Specialist Order Fulfillment Transportation

678-***-**** *****.*******@*****.*** Temple, GA

Professional Summary

Energetic and personable customer service professional seeking an opportunity to leverage strong communication skills and passion for providing exceptional client experiences. Committed to delivering prompt, courteous, and effective assistance to customers. Eager to contribute to the growth and success of a dynamic organization. Skills

Effective Communication, Active Listening, Problem Solving, Time Management, Team Work, Excellent Customer Service, Adaptability, Computer Literacy, Conflict Resolution, Detail Oriented, Multitasking, Experience

Dyma Products Bremen, GA

Machine Operator 07/2023 - 07/2024

• Determine product to run per production orders, drain product auger and clean line as needed.

• Analyze film levels to determine levels to ensure availability for product packaging.

• Completes necessary machine adjustment concerning photo eye/film tracking, tooling, coder, labeler, machine computer and filler computer.

• Adjusts machine speed to optimum level.

• Assist mechanics in trouble shooting/repairing machine.

• Prepares orders for delivery to clients.

Blue Beacon Temple, GA

Customer Service Associate 07/2022 – 07/2023

• Provide friendly and efficient customer service to an average of 50 customers per day, resulting in a 95% customer satisfaction rating.

• Handling a wide array of customer inquiries, complaints, and requests with a focus on swift problem resolution.

• Demonstrates flexibility and willingness to assist other departments as needed. Southwire Carrollton, GA

Order Fulfillment Associate 06/2021-

07/2022

• Managing On-Time delivery of customer orders by ensuring all items are picked on or before schedule ship date.

• Accurately label and package all items for shipment

• Ensure parts are safely packaged to prevent damage.

• Ensure proper documentation is complete and test forms are printed.

• Adhere to all Procedures and Policies relating to product quality. Education

Temple High School Temple, GA

High School Diploma

West Central Technical College Carrollton, GA

Commercial Truck Driver -Class A Certification (Current Matriculation) Georgia Class A- Commercial Driving License – Learner’s Permit Technical Skills

Microsoft Office Suite:

Word, PowerPoint, Excel,

Access, Publisher

Languages

English Fluent Spanish Beginner

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